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If your meter repeatedly displays unusual test results or error messages, here are some things you can
check:
Troubleshooting Checks Action
1. Did you follow all of the testing instructions? Read Chapter 3, “Testing Your Blood Glucose” and test
again. If you still have problems, visit our web site at
www.accu-chek.com/support or call the ACCU-CHEK
Customer Care Service Center at 1-800-858-8072
2. Did you wash your hands with warm water
and soap? Did you dry your hands thoroughly?
Dirty or wet hands could affect results. Wash your
hands with warm water and soap and dry thoroughly.
Then test again.
3. Did you wait for the ashing test strip symbol
and drop symbol before you touched the test
strip to the blood drop?
Repeat the test with a fresh blood drop. Wait for the
test strip symbol and drop symbol to ash in the
display before you touch the test strip to the blood
drop.
4. Did you bend the test strip either before or
while touching it to the blood drop or while the
test was in progress?
Repeat the test with a fresh blood drop. Do not bend
the test strip at either time.
5. Did you apply a freshly formed blood drop? Repeat the test with a new, freshly obtained blood
drop.
man_07699336001_01_EN.indb 69 28.09.2015 13:26:47
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