ACP OMNIVERSA - Troubleshooting Guide; Power and Battery Issues; Warning Message Resolution; Device and Parameter Errors

OMNIVERSA
®
MULTI-MODALITY THERAPY USER MANUAL - 95 -
COPYRIGHT © 2017-2020, ACCELERATED CARE PLUS CORP., ALL RIGHTS RESERVED
TROUBLESHOOTING
The following table lists machine problem symptoms and possible areas to check for the problem causes. If these
suggested measures do not correct the machine malfunction, call your ACP Customer Support representative.
PROBLEM CAUSE REMEDY
Unit will not power on
(under battery use)
 LCD Power Display switch (orange
power button) is off
 No battery or faulty battery
 Power on LCD display switch
 Verify type and settings of batteries
 Inspect battery contacts and setting per procedure
below
 Charge or replace batteries
Unit will not power on
(under battery use)
Rotary Selector dial is
blinking
 Low battery power
 Connect to AC outlet, restart and charge battery
Unit will not power on
(under line power use)
While LED
 Power Supply not plugged in to the unit
of AC outlet
 Power Supply not operational
 Verify if the Power Supply is connected as appropriate.
 Verify the LCD Power Display switch (Orange power
button) is in the ON position.
 Verify if the AC outlet is functional
 Verify if the power plug used is appropriate and
undamaged (see below)
 Inspect Power Supply operation per procedure below
Battery Warning
Messages
Warning messages

Recharge batteries for future use
 Batteries should be charged 8 hours prior to use
Insufficient Power
Warning
 Connect to AC outlet
 Recharge batteries
Low Battery
 There is insufficient battery power complete the
selected treatment. Suggest you connect the system to
AC outlet to continue
.
Battery Empty
 When this message is displayed the battery level is
critically low and the system is locked. You should
connect the system to AC outlet and then restart the
display by turning off and on the LCD Display switch
(orange power button).
Ultrasound displays a
C or D-4008 Error
“Device needs to cool
down before you
proceed. Please
disconnect Ultrasound
transducer”
 The aluminum head of the ultrasound transducer has
become too hot and needs to cool down prior to patient
use.
Cannot change a
parameter i.e. carrier
frequency during a
treatment session
 Treatment in progress
 Stop treatment, adjust, and restart
 Some electrotherapy parameters cannot be changed
during a treatment session