ADTPulse
SM
Interactive Solutions Touch Screen User Guide
Troubleshooting
Page 73
Troubleshooting
The following table lists some common issues and their resolutions.
Symptoms Reasons Resolutions
The screen is
blank (dark).
The touch screen is set to
night mode.
Touch the screen to wake it up.
The screen is dark
except for the
logo and time,
and displays a
message inform-
ing you that secu-
rity information is
not available
from this device.
The connection between
the touch screen and the
gateway is lost.
Wait for the connection to be restored. If the problem per-
sists, power cycle the Gateway and then the touch screen.
Lost or inter-
mittent Wi-Fi con-
nection.
1. The gateway is not
cabled to your
router.
2. While it is turned
on, a microwave
oven can disrupt
Wi-Fi service.
3. 2.4 GHz cordless
telephones can
interfere with the
touch screen's Wi-
Fi connection,
since they operate
at the same
frequencies as the
touch screen and
other devices on a
LAN.
4.
Baby monitors can
interfere with Wi-Fi
reliability.
1. Connect the gateway to your router.
2. Turn off microwave oven. (No need to unplug it.)
3. If you determine that your cordless phone is inter-
fering, you can:
a. Change the location of the touch screen
and/or the base of the cordless phone.
b. Switch the channel on the Access Point. If
that doesn't work, try another channel.
Note: Many 2.4 GHz cordless telephones
operate with what is called frequency
hopping technology. This technology
utilizes the entire frequency range also used
by 802.11b, 802.11g and 802.11n
wireless devices. Thus changing the
channel of the Access Point may not
eliminate the interference problem.
c. Operate the phone with the antenna low-
ered, if that is an option.
d. Use a phone that is not a 2.4 GHz phone.
4.
If you determine that your baby monitor is
interfering, you can:
a.
Change the location of the touch screen,
ideally closer to the gateway.
b. Switch the channel that the baby monitor is
using (there are often at least 2 channels to
choose from).
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