Chapter 4 4-5
Troubleshooting
Before You Call Agilent Technologies
You can order the service documentation, Option 0BW (assembly level
troubleshooting and adjustment procedures) and Option 0BV
(component level information including parts lists, component location
diagrams and schematic diagrams), through your Agilent Technologies
sales and service office. Service documentation is described under
“Service Documentation and Adjustment Software (Option 0BW)” and
“Component Level Service Documentation (Option 0BV)” in Chapter 7.
How to Contact Agilent Technologies
Agilent Technologies has sales and service offices around the world to
provide you with complete support for your analyzer. To obtain
servicing information or to order replacement parts, contact the nearest
Agilent Technologies sales and service office listed in Table 4-1. In any
correspondence or telephone conversations, refer to your analyzer by its
product number, full serial number, and firmware revision. (Press
System, More 1 of 3, Show System, and the product number, serial
number, and firmware revision information will be displayed on your
analyzer screen.) A serial number label is also attached to the rear
panel of the analyzer.
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