Air Techniques ScanX Touch - Software Recognition and Connection Issues

Air Techniques, Inc. Page 50
Troubleshooting
Problem Probable cause Solution
Imaging software fails to
recognize the unit
Unit not switched on • Switch the device on.
Connecting cable between unit
and computer not correctly
connected
• Check the connecting cable
Computer does not detect any
connection to the unit
• Check the connecting cable.
• Check the network settings (IP address and
subnet mask).
Hardware error • Contact technician.
The IP address of the unit is being
used by another unit
• Check the network settings (IP address and
subnet mask) and assign a unique IP address to
each unit.
• Inform a service technician, if the problem persists.
The unit does not appear
in the VistaConfig selection
list
Unit is connected downstream of
a router
• Congure the IP address without an intermediate
router on the unit.
• Reconnect the router.
• Manually enter the IP address in VistaCong and
register the unit.
The IP address of the unit is be-
ing used by another unit
• Check the network settings (IP address and subnet
mask) and assign a unique IP address to each unit.
• Inform a service technician, if the problem persists.
The unit appears in the Vista-
Cong selection list, but con-
nection is not possible
Subnet masks of the computer
and the unit do not match
• Check subnet masks, adjust if necessary.
Error message “E2490 The connection to the unit was
interrupted while the software
was still attempting to communi-
cate with the unit
• Restore the connection to the unit.
• Repeat the process.
Error during data transmission
between unit and computer.
Error message “CRC error
timeout”
Connecting cable used is incor-
rect or too long
• Only use original cables.