Air Techniques ScanX Touch - Specific Error Code Solutions

Page 53Air Techniques, Inc.
Troubleshooting
Problem Probable cause Solution
Error code 10000 Unit is exposed to too much light • Darken the room.
• Turn the unit such that no light can be directly
incident in the entry slot.
Error code 10009 Internal communication error
warning; unit remains ready for
operation
• Update the rmware.
Error code 10017 Unit shuts down • Wait until the unit has shut down completely
Error code 2 System error during startup of
the unit
• Switch the unit o󰀨 and back on again.
• Update the rmware.
Error code 78 Memory card full • Transmit image data to the computer.
• Insert an empty memory card.
Fault during memory cleanup • Press and hold the reset button while switching
on the unit.
• Update rmware.
• Press and hold the reset button while switching
on the unit.
Firmware not running A rmware update has been car-
ried out
• Switch the unit o󰀨 and on again.
Internal communication fault • Switch the unit o󰀨 and on again.
Settings (e.g. language)
reset after unit restart
Faulty conguration le • Update the rmware.
• Reset the conguration to the factory settings
and recongure.
Warning message during
shutdown of the unit
Not a malfunction • Update the rmware.