Alcatel-Lucent 4018 - Call Sharing and Assistance Features; Supervised Ringing and Assistant Screening; Individual Call Pickup and Attendant Assistance

Sharing
14
4
Other
4.1
Receiving supervised call ringing
To receive special ringing for calls to another number:
4.2
Answering a night or a general bell
When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:
4.3
Manager/assistant screening
System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or assistant’s telephone:
“Supervised call
ringing” programmed
key
Press the same key to
cancel
You are on a call
with the
destination number
conv. PickUp
OK
GeneralBell
OK
Incoming calls are screened by a designated
person (assistant, etc.)
Press
“Screening”
key
Press the same key
to cancel
Screening is indicated on the manager’s telephone by the icon corresponding to the
“screening” programmed key.
4.4
Individual pick-up
You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
• If the telephone ringing is not in your pick-up group:
4.5
Answering briefly in place of the attendant
Outside calls to the attendant will ring on your telephone and you can answer the call:
• Calls to the switchboard:
'Group call pick-up'
programmed key
Dial the number of the ringing
telephone
'Set call pick-up'
programmed key
Dial the number of the
ringing telephone
The system can be configured to prevent call pick-up on certain telephones.
PickUp
OK
IndivPickup
OK
2
6
5
3
ab c
def
jkl
m
n
o
OR
2
6
5
3
ab c
def
jkl
m
n
o
your telephone will ring at the
same time as the switchboard
“Attendant help”
programmed key
Press the same
key to cancel
calls to the switchboard will ring on
your telephone
“Attendant help”
programmed key