Alcatel-Lucent 4059EE - Single-Line and Analog Call Handling

Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAA ed02 161
Single-line or analog
As soon as the attendant dials the number and presses Call, the call handling field
provides information about the user.
In this example the recipient is on the phone. To put the caller on hold, press the
Transfer/Hold button on Alcatel-Lucent USB keyboard.
On a regular keyboard, press NUM Enter.
The attendant has also the following options:
1. Break in - allows the attendant to interrupt the conversation. This feature needs to
be enabled by the system administrator, and only appears when the administrator
has enabled it.
2. Call back - sends a call back request to the busy set. Upon the conclusion of his
conversation, the recipient is informed that the attendant tried to reach him/her and to
return the call.
To pick up a call on hold the attendant uses the Extrl Trunk key
If none of these options is used the attendant can choose to press the Release key
(on the Alcatel-Lucent USB keyboard
) or by pressing NUM Minus (on a
regular keyboard
) to release the call.