Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAA ed02
162
Multi-line
As soon as the attendant dials the number and presses Call, the call handling field
provides information about the user.
In this example the window reads "Busy" to indicate that the recipient is currently on
the phone.
However, this is a multi-line, and still accepts calls.
The attendant has several options, reflected by the
F-keys at the bottom of the
window.
1. Call rings through to the set on another line.
2. Break in allows the attendant to interrupt the conversation. This feature needs to
be enabled by the system administrator, and only appears when the administrator
has enabled it.
3. Call back sends a call back request to the busy set. Upon the conclusion of the
conversation, the recipient is informed that the attendant tried to reach him/her and to
return the call.
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