Alcatel-Lucent 4059EE - Monitoring Options Setup

Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAA ed02 77
Monitoring options
The Monitoring option allows the attendant to create filters, or screening scenarios,
that screen or monitor particular users. Users can be monitored or screened
individually or as part of a group. Specific calls can also be monitored, sum as those
of a specified duration or cost.
To set up a monitoring profile.
1.
Select who is to be monitored from the following options:
No users - no user activity will be monitored.
All users - all user activity will be monitored.
Users in the list - the attendant creates a list of users to monitor.
2.
Select the criteria for analyzing and tracking:
Duration - all calls equal to or longer than a specified length of time will be
monitored (Duration Threshold).
Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost
Threshold).
By cost and duration - both of the above criteria will be applied. All calls - all
calls will be monitored.
3. Click
Apply
1.
to accept your choices.
Current selections
Shows the current selections.