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General| SIP Accounts | 2 |
|---|---|
| Lines | 2 |
| Speakerphone | Yes |
| Ethernet Ports | 2x 10/100 Mbps |
| PoE | 802.3af Power over Ethernet (Class 2) |
| Supported Protocols | SIP |
| Dimensions | 200 x 200 x 80 mm |
Details of the ALE-30h Essential DeskPhone model and its features.
Accessing and managing call logs, voice, and text messages.
Different methods for initiating phone calls.
How to answer incoming calls using various audio modes.
Forwarding calls directly to the voice message service.
Accessing and managing voice messages.
Placing and retrieving calls on hold.
Managing multiple calls, including making a second call.
Handling an incoming call while already in a conversation.
Transferring calls to another person or extension.
Setting up and managing three-way conference calls.
Forwarding calls to another number immediately.
Forwarding calls based on availability or answer status.
Forwarding calls to a different location or phone.
Call center agent and supervisor functionalities.
Role and functions of an ACD agent.
Steps to log in and start an agent session.
Steps to log out and close an agent session.
Role and capabilities of a supervisor.
Steps for a supervisor to log in.
Setting up the desk phone for remote access via VPN.
Initial setup for remote working, including PIN code.
Modifying VPN settings and parameters.
Understanding and managing the PIN code for security.
Procedure for resetting the forgotten PIN code.
Initial setup for accessing and securing the voice mailbox.
Changing the password for phone set programming.
Changing the password for the voice mailbox.
Customizing function keys for calls and features.
Forwarding calls to a pre-defined associated number.
Setting or changing the associated phone number.
Connecting USB devices like headsets and hands-free units.
Information needed for technical support and troubleshooting.
Performing a hardware self-test of the phone.
Accessing administrator settings for IP mode phones.
Updating phone firmware using a USB key.
Important safety precautions and warnings for equipment use.
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