Name: Alcatel-Lucent ALE-20
Brand: Alcatel-Lucent
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User Manual

8AL91433ENAAed01 1 /70

OpenTouch® Suite for MLE

ALE-30h Essential DeskPhone

ALE-20h Essential DeskPhone

ALE-20 Essential DeskPhone

User Manual

8AL91433ENAAed01

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Table of Contents3
Getting to Know Your Telephone6
ALE-30H Essential Deskphone6
Phone Description6
ALE-20H Essential Deskphone / ALE-20 Essential Deskphone7
Phone Description7
Unboxing8
Install Your Desk Phone8
Install the Foot8
Install a Comfort Wired Handset9
Connect the Device9
First Start-Up9
Description of the Connectors10
Main Screens and Navigation Keys11
Welcome Screens11
Call Management Screen13
User Local Menu14
Status Icons / Call Icons15
Permanent Features Keys16
Alpha-Numeric Keyboard17
Using Your Telephone18
Identify the Terminal You Are on18
Messaging Portal18
Accessing the Messaging Portal18
Consulting the Call Log18
Making a Call19
Receiving a Call19
Ignore the Call20
Switching between Audio Modes20
Activating the Loudspeaker During a Conversation (Handset Lifted) - Group Listening Feature21
Making Calls by Name (Company Directory)21
Make Calls Via Your Programmed Call Keys (Perso Page/F1 and F2 Keys/Add-On Module)22
Redialing22
Callback Requests22
Call Back an Unanswered Call22
Requesting Automatic Callback if Internal Number Is Busy23
Cancelling an Automatic Callback23
Receiving Interphony Calls24
Mute, so that Your Contact Cannot Hear You24
From the Set24
From the Headset24
Sending DTMF Signals24
Forwarding Calls to Your Voice Message Service25
Consulting Your Voice Mailbox25
Sending a Text Message to an Internal Contact25
Consulting Text Messages26
Lock / Unlock Your Telephone27
Placing a Call on Hold (Hold)27
Exclusive Hold27
Common Hold28
Call Parking28
Making a Second Call During a Conversation28
Answering a Second Call During a Conversation29
Switching between Calls (Broker Call)29
Transferring a Call29
N-Party Conference30
Three-Way Conference with Internal And/Or External Contacts (Conference)30
Cancel Conference and Return to First Contact (if Conference Is Active)30
After the Conference, to Leave Your Two Contacts Talking Together30
View Information about the Other People in the Conference30
Meet Me' Conference31
Intrusion into an Internal Conversation (Barge-In)31
Signal Malicious Calls31
Forwarding Calls to Another Number (Immediate Forward)32
Forwarding Calls if You Do Not Answer or if You Are Busy32
Do Not Disturb32
Forwarding Your Calls from the Receiving Terminal ('Follow Me')33
Applying a Selective Forward33
Forwarding Calls to Your Pager34
Cancelling All Forwards34
Leaving a Text Message for Internal Callers34
Send a Voice Message Copy35
Sending a Recorded Message to a Number or a Distribution List35
Answering the General Bell35
Manager/Assistant Filtering36
Call Pick-Up36
Hunting Groups36
Hunting Group Call36
Temporary Exit from Your Hunting Group36
Return into Your Group36
Calling an Internal Contact on His/Her Pager37
Answering a Call on Your Pager37
Calling a Contact on His/Her Loudspeaker37
Broadcasting a Message on the Loudspeakers of a Station Group37
Managing Your Charges37
Charging Your Calls Directly to Business Accounts37
Finding out the Cost of an Outside Call Made by an Internal User from Your Terminal37
ACD: Agent Set/ Supervisor Station38
Agent Set38
Open an Agent Session (Logon) - Agent Set38
ACD Application Welcome Screen - Agent Set38
Close an Agent Session (Logoff)39
Supervisor Station39
Open a Supervisor Session (Logon)39
Processing Group- Supervisor Entry/Withdrawal39
Supervision or Acceptance of an Assistance Request39
Configure Your Phone for Remote Working40
First Connection as Remote Working41
Change the Configuration42
PIN Code42
Reset Your PIN Code42
Reconnect Your Desk Phone in Your Business Place43
Reconnect Your Desk Phone in Remote Place43
Visual Notification Assistant (VNA)44
Programming Your Telephone45
Initializing Your Voice Mailbox45
Customizing Your Voice Greeting45
Modify the Password for Your Phone Set45
Modify the Password for Your Voice Mailbox46
Adjusting the Audio Functions46
Choose the Tune46
Adjusting the Ringer Volume46
Hearing Aid47
Adjusting the Brightness of the Desk Phone47
Adjust the Brightness When the Phone Is in Use47
Adjust Contrast (ALE-20/ALE-20H)48
Selecting the Welcome Page48
Selecting Language48
Adjust the Dimmed Brightness When the Phone Is Not in Use - Only Available on ALE-30H48
Set the Delay before the Brightness Is Dimmed When the Phone Is Not in Use (Screensaver) - Only Available on ALE-30H48
Programming Keys for Call Numbers and Functions (Perso Page/F1 and F2 Keys/Add-On Keys)49
Customize the Color and the Style of Programmable Softkeys (ALE-30H in IP Mode)49
Modify a Programmed Key50
Delete a Programmed Key50
Programming an Appointment Reminder50
Call the Associated Set51
Forward Your Calls to the Associated Number51
Define or Modify the Associate Number51
The Tandem Configuration52
Create, Modify or Consult Your Interphony List (Max. 10 Numbers)52
Install a USB Accessory (Headset, Handsfree, Loudspeaker)52
Install a RJ9 Headset52
Manage Connected Devices52
List of Connected Devices52
Default Device53
Contacting Your Administrator (Technical Support)53
Date Code / Technical Code53
Software Version53
Hardware Model53
Phone Auto Test54
Access to Administrator Configuration (Only Available in IP Mode)54
Auto Update the Desk Phone Via USB Key55
Accessories56
List of Accessories56
USB Accessories56
RJ9 Accessory56
Power Supply56
Other Headsets56
Other Accessories56
Magnetic Alphabetic Keyboard: ALE-10 Keyboard57
Description57
Unboxing57
Installation57
How to Use the Keyboard58
X 10 Key Expansion Module: EM200 Smart Expansion Module59
Unboxing59
Description / Connectors59
Install the Add-On to the Desk Phone60
Icon Description60
Install more than One Add-On Module61
Wall Mounting Kit61
USB External Ringing Interface Module (USB Interface Module 2 Relays 3GV28184AA)62
Installation62
Connect the Device62
Third Parties Headset Certified in Developer and Solution Partner Program (DSPP)63
Technical Specifications64
Ordering Information65
Guarantee and Clauses66
Safety Instructions66
Regulatory Statements67
Quick Guide69

Alcatel-Lucent ALE-20 User Manual

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Alcatel-Lucent ALE-20 Specifications

Related product manuals

Brand	Alcatel-Lucent
Model	ALE-20
Category	IP Phone
Language	English