Alcatel-Lucent ALE-30h - Connecting and First Start-Up

User Manual
8AL91433ENAAed01 4 /70
N-party conference 30
'Meet me' conference 31
Intrusion into an internal conversation (barge-in) 31
Signal malicious calls 31
Forwarding calls to another number (immediate forward) 32
Forwarding calls if you do not answer or if you are busy 32
Do not disturb 32
Forwarding your calls from the receiving terminal ('Follow me') 33
Applying a selective forward 33
Forwarding calls to your pager 34
Cancelling all forwards 34
Leaving a text message for internal callers 34
Send a voice message copy 35
Sending a recorded message to a number or a distribution list 35
Answering the general bell 35
Manager/Assistant filtering 36
Call pick-up 36
Hunting groups 36
Hunting group call 36
Temporary exit from your hunting group 36
Return into your group 36
Calling an internal contact on his/her pager 37
Answering a call on your pager 37
Calling a contact on his/her loudspeaker 37
Broadcasting a message on the loudspeakers of a station group 37
Managing your charges 37
Charging your calls directly to business accounts 37
Finding out the cost of an outside call made by an internal user from your terminal 37
ACD: Agent set/ Supervisor station 38
Agent set 38
Open an agent session (LogOn)  Agent set 38
ACD application welcome screen  Agent set 38
Close an agent session (LogOff) 39
Supervisor station 39
Open a supervisor session (LogOn) 39
Processing group- Supervisor entry/withdrawal 39
Supervision or acceptance of an assistance request 39
Configure your phone for remote working 40
First connection as remote working 41
Change the configuration 42
PIN code 42
Reset your PIN code 42
Reconnect your desk phone in your business place 43
Reconnect your desk phone in remote place 43
Visual Notification Assistant (VNA) 44
Programming your telephone 45
Initializing your voice mailbox 45
Customizing your voice greeting 45
Modify the password for your phone set 45
Modify the password for your voice mailbox 46
Adjusting the audio functions 46
Choose the tune 46
Adjusting the ringer volume 46
Hearing Aid 47
Adjusting the brightness of the desk phone 47
Adjust the brightness when the phone is in use 47
Adjust the dimmed brightness when the phone is not in use - Only available on ALE-30h 48
Set the delay before the brightness is dimmed when the phone is not in use (screensaver) - Only
available on ALE-30h 48