AFTER SALES SUPPORT
(toll free)
e-mail: info.aldi@positecgroup.com1300 889 028
80V Lithium-Ion 20” Brushless Lawn Mower
MODEL: №. 10094 • 08/2019 • CLM80XA
25
FAQ/Troubleshooting
PROBLEM POSSIBLE CAUSE REMEDY
Engine fails to start Battery pack is not installed
well.
Check to see if the battery pack is locked in
place.
Battery pack is depleted. Charge the battery pack.
Safety key is not in place. Insert the safety key in correct position.
Blades hitting the grass to
be cut.
Increase the cutting height of the mower so
that the blades will not contact with the grass
while working.
The mower stops while
mowing (other than
releasing the start bar)
Battery pack is depleted. Charge the battery pack.
The blade, mower deck, or
side discharge chute clogged
with debris.
Clean if necessary.
NOTE: Always ensure the motor is turned o,
the battery pack is removed, the blade has
come to a standstill, and the engine is cooled.
Grass is heavy or wet. Increase the cutting height. Wait until the
grass is dry before mowing.
Cutting performance
decreases
Cutting height not suitable Increase or decrease the cutting height using
the cutting height adjustment lever.
Cutting blades are dull or
blunt.
Replace the blades with new / sharp blades.
NOTE: Always ensure the motor is turned o,
the battery pack is removed, the blade has
come to a standstill, and the engine is cooled.
When using side discharge
chute.
Clean around the side discharge chute.
NOTE: Always ensure the motor is turned o,
the battery pack is removed, the blade has
come to a standstill, and the engine is cooled.
Grass collection bag is full. Empty the Grass collection bag
For further inquiries or issues associated with your Lawn mower, call our
Customer Service on 1300 889 028 or email us at
info.aldi@positecgroup.com
Accessories and After Sales Parts
Accessories and after sales parts are available for purchase by visiting https://help.tools/
or calling our customer service hotline on: 1300 889 028
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