MY ALPINE
5
Apps - 87
Introduction
Your "My Alpine" customer account
can be accessed by downloading the
"My Alpine" app.
Note:
– the "My Alpine" app is under
constant development. Connect
regularly to enhance your account with
new features;
– for more information on compatible
phones, please contact an approved
dealer.
When you use the "My
Alpine" app, you are using
your phone's internet
connection (subject to charges
and limitations imposed by your
mobile operator).
From your "My Alpine" customer
account, you can interact with your
vehicle and obtain information:
– view your vehicle information;
– access your vehicle servicing history
and schedule and make an
appointment;
– locate the place where your vehicle
is parked;
– view and manage your contracts and
services;
– consult the vehicle E-Guide;
– locate an approved dealer nearby;
– ...
Note:
– the availability of some functions
depends on the vehicle equipment,
subscription to service contracts and
the legislation in the country;
– some functions can only be
accessed from your smartphone using
the "My Alpine" app;
– the services must be activated in
order to enable remote control of the
vehicle. Please see the section on
"Activating services";
Create a "My Alpine" user
account
To access the "My Alpine" functions,
you must create a user account from
the website or the "My Alpine" app.
From the website:
– select "Create Account" from the
home page;
– enter the information required to
create the account.
From the app:
– select "Register" from the main
menu of the application;
– enter the information required to
create the account.
A confirmation email will be sent to the
email address previously provided.
To finalise the creation of your "My
Alpine" account, click on the link
displayed in the confirmation email.
Note: you can use the same
username and password to log in to
your web user account.
Register your vehicle in your
"My Alpine" account
From your "My Alpine" account, click
on "Add a vehicle", then add the VIN
(vehicle identification number) or the
registration number of your vehicle
manually or by scanning it.
Synchronise your "My Alpine"
account with your vehicle
To use this application, your
smartphone must be paired to your
multimedia system.
For more information, please refer to
the section on "Pairing, unpairing a
telephone".
Note:
– if you want to synchronise the "My
Alpine" app with your vehicle, you
must be present in your vehicle,
parked in an area with network
coverage and your vehicle's
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