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AMX DGX800-ENC User Manual

AMX DGX800-ENC
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Installation and Setup
61
Hardware Reference Manual – Enova DGX 100 Series Digital Media Switchers
Troubleshooting and Technical Support
Troubleshooting
This manual addresses a number of topics with troubleshooting sections and tips appearing as they apply. The sections below list
each of these appearances with linked page references to troubleshooting advice. If the troubleshooting advice does not answer a
particular question, the text above or below the advice should also be consulted as those areas may contain relevant material. If
the manual has not addressed your particular problem, contact Technical Support.
Enova DGX Switcher Hardware Troubleshooting
General boards – page 20
DXLink Fiber Boards – page 127
Dante Audio Switching Boards – page 140
Audio Switching Boards – page 153
AIE Boards – page 162
Test switches – page 219
Control panel error codes – page 233
Power supplies – page 47
CPU troubleshooting after setting PRD Mode Dip switches – page 60
CPU troubleshooting after replacing the CPU battery – page 242
AxLink diagnostics – page 58
Video and Audio Troubleshooting
HDCP video output – page 70
Audio, EDID / support / problems / solutions – page 73
AMX Software Troubleshooting
NetLinx Studio connection – page 179
System Configuration interface setup – page 55
Communication and/or control problems (PRD mode) – page 60
System Configuration interface proxy settings – page 213
DGX Configuration Software – page 270
Contacting Technical Support
If this manual has not satisfactorily answered your questions regarding the Enova DGX Switcher or the system is not operating as
expected, please contact your AMX representative or technical support. Have the serial numbers for your system and any
applicable AMX accessory devices ready (the numbers are normally located on the rear of the enclosure or accessory devices).
We recommend recording your system’s serial numbers in an easily accessible location.
AMX Contact Information
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax 469.624.7153
Technical Support 800.932.6993
www.amx.com

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AMX DGX800-ENC Specifications

General IconGeneral
BrandAMX
ModelDGX800-ENC
CategorySwitch
LanguageEnglish

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