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Troubleshooting and errors
• OptiMe with Fresh Milk option
• Refrigerator
• Cup heater
• Water reservoir
Content
1. Basics
2. Errors codes
3. Non error codes related problems
4. Fresh milk system problems
5. Refrigerator
6. Cup heater
7. Water reservoir
1. Basics
From Software version V 1.2 (release date April 2020)
the error screen contains extra information.
Error display information
- Reset button [A]
When the door is closed the reset button is NOT
active. This prevents users from pressing the reset
button. Only after opening the door by the operator the
reset button is active (red).
- Error number & description [B]
The error is also stored in the error log, which stores the
20 last errors complete with date and time.
- Instructions for the machine Operator [C]
If the error if caused by something the machine opera-
tor can try to solve, instructions are displayed here.
- QR code [D].
Scan the QR code (if available) with your smart phone
for additional online instructions.
- Dealer information [E].
This information will only appear if its entered during
the installation of the machine.
OptiMeOptiMe
Check the water supply (pressure), open the
water tap completely. Check the hoses for
kinks. Check the level of the (optional) water
tank. Open door and press reset
DEALER INFO:
Name
Phone number
Email address
B
C
D
A
SCAN QR CODE FOR MORE
INFORMATION OR TIPS
E
RESET SOFTWARE
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