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Animo OptiMe - User Manual

Animo OptiMe
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Troubleshooting and errors
OptiMe with Fresh Milk option
Refrigerator
Cup heater
Water reservoir
Content
1. Basics
2. Errors codes
3. Non error codes related problems
4. Fresh milk system problems
5. Refrigerator
6. Cup heater
7. Water reservoir
1. Basics
From Software version V 1.2 (release date April 2020)
the error screen contains extra information.
Error display information
- Reset button [A]
When the door is closed the reset button is NOT
active. This prevents users from pressing the reset
button. Only after opening the door by the operator the
reset button is active (red).
- Error number & description [B]
The error is also stored in the error log, which stores the
20 last errors complete with date and time.
- Instructions for the machine Operator [C]
If the error if caused by something the machine opera-
tor can try to solve, instructions are displayed here.
- QR code [D].
Scan the QR code (if available) with your smart phone
for additional online instructions.
- Dealer information [E].
This information will only appear if its entered during
the installation of the machine.
OptiMeOptiMe
Check the water supply (pressure), open the
water tap completely. Check the hoses for
kinks. Check the level of the (optional) water
tank. Open door and press reset
DEALER INFO:
Name
Phone number
Email address
B
C
D
A
SCAN QR CODE FOR MORE
INFORMATION OR TIPS
E
RESET SOFTWARE
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Summary

Basics of Operation and Error Display

Resetting Errors (Operator)

Guide for operators to reset errors, including limitations and dealer contact.

Error Codes Troubleshooting

E6 Temperature Hot Water Boiler Too High

Addresses overheating in the hot water boiler and its temperature sensor.

E21 Hot Water Boiler Time Out

Describes issues with the hot water boiler not reaching temperature in time.

E25 Flow Meter Error

Explains issues where the flow meter does not produce impulses due to air bubbles or pump problems.

E25 Flow Meter Error (Pump & Blockages)

Troubleshooting pump coil, diode, and blockages in water/coffee ways for E25 error.

E25 Flow Meter Error (Connectors & Valves)

Checks flow meter connector, oxidization, and dispensing valves for E25 error.

E26 Temperature Hot Water Boiler Too Low

Addresses low temperature readings from the hot water boiler's NTC sensor.

E27 NTC Short Circuit Hot Water Boiler

Deals with short circuits or over-temperature in the hot water boiler NTC sensor.

E33 Temperature Steam Boiler Too High

Deals with overheating in the steam boiler and its temperature sensor.

E34 Steam Boiler Time Out

Addresses the steam boiler failing to heat up to temperature within the set time.

E35 Temperature Steam Boiler Too Low

Covers low temperature readings from the steam boiler's sensor.

E36 NTC Short Circuit Steam Boiler

Deals with short circuits or over-temperature in the steam boiler NTC sensor.

E38 Steam Boiler Level Error

Explains issues with the steam boiler not refilling or filling slowly.

E39 Steam Boiler Fill Error

Addresses the steam boiler filling slowly or not at all during commissioning.

E40 Hot Water Boiler Fill Error

Covers the hot water boiler not filling or filling slowly during commissioning.

E41 Steam Boiler Time Out

Addresses the steam boiler failing to reach temperature within the set time during normal use.

E42 Level Error

Suggests water leaks after the air break if the level refills multiple times.

Non Error Code Related Problems

No Coffee Brewed; Water Ejecting

Troubleshoots issues like no coffee brewing or water ejecting into the drip tray.

Grinder Motor Runs But No Coffee

Troubleshoots grinder motor issues where no coffee is produced, checking connections and rotation.

Grinder Motor Not Running

Addresses grinder motor failures due to jamming by foreign objects or PC board issues.

Fresh Milk System Problems

Animo OptiMe Specifications

General IconGeneral
BrandAnimo
ModelOptiMe
CategoryCoffee Maker
User interfaceTouchscreen
Adjustable spout heightYes
Hot water dispensingYes
Voltage230V
Number of canisters1
MaterialStainless steel, plastic
FeaturesProgrammable

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