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14 Troubleshooting
Will Not Switch On
Check that the power point is functional and that the Fan is fully
plugged in and switched on.
No Wi-Fi Indicator Light
either not rapidly blinking
or not on permanently.
If the Wi-Fi Indicator light does not turn on within 15 seconds of
turning the power on to the fan, this would indicate that the Wi-
Fi function has been turned off.
To turn back on, Press the Knob on the Fan control panel to
start the Fan, wait 5 seconds, then
Press the Knob again to turn
the Fan off, then Press the Knob again to start the Fan. The
Wi-Fi will now stay on permanently.
The Wi-Fi light blinks
rapidly
Fan is not Paired to your smartphone device.
Refer to section “W i-Fi Pairing” and
instructions.
Fan turns On Automatically
You have set the Auto On timer within the smartphone device.
Refer to section “Using the Smart Phone App” for further
instructions.
Unable to connect to the
Network
The Smart Home Pedestal Fan and TuyaSmart App only
supports a 2.4GHz Wi-Fi network. It will not work on a 5GHz
network.
Fan turns Off Automatically
You have set the Auto Off timer either within the smartphone
device, the remote control or on the Fan control Panel.
Refer to section “Using the Smart Phone App” for further
instructions.
Refer to section “Operation” for further instructions.
Refer to section “Timer” for further instructions.
Unable to control some
Fan functions using
Google Device or Amazon
Alexa Device.
Only the Fan “On”, “Off” and fan speed setting functions can be
controller through these devices.
Refer to section “Using Google Home Device” and “Using
Amazon Alexa Device” for further information.
Normal Remote Control
does not function
Ensure the batteries are installed the correct way around. e.g.
Positive (+) is to Positive (+) and Negative (-) is to Negative (-).
Ensure batteries are not flat or corroded.
Replace with new batteries and ensure the battery contacts are
clean.
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