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11 Troubleshooting
Will Not Switch On Check that the Battery is fully charged.
Only 1, 2 or 3 Indicator
Lights are lit on the handle
when in use. (not charging)
This is correct. 3 lights when fully charged, 2 lights when 1/3
power used, 1 light on when 2/3 power used and battery is
running low.
Vacuum turned off and red
light flashing on the handle
Floor Head brush is jammed.
Ensure the Vacuum Cleaner is switched off
, the battery
removed then remove the debris from the brush
Noisy operation
Clean the Filter and empty the Dust Canister
Check for partial blockages and unblock.
Suction Not Strong
Clean the Filter and empty the Dust Canister.
Check for blockages and unblock
Check that the Battery is fully charged.
Please call 1300 105 888 to order a new Filter or Battery.
Speed setting may only be set to Low. Press the “Max” Button
to select High power mode.
Centre Component inside the dust canister has been installed
incorrectly. Refer to section “Cleaning the Filters” f or correct
Floor Head hard to push
The Rotary Brush in the floor head may be jammed with debris
etc.
Ensure the Vacuum Cleaner is switched off
removed then remove the debris from the brush.
Or, the carpet may be too long.
Static Shock
In some rare instances, one or two users may feel an electric
discharge when touching or using the vacuum cleaner during
or after use. This is a well know phenomena of Static
Electricity discharge that happens mostly when the user
vacuums a synthetic fibre carpet or other synthetic surfaces. It
can also be more prevalent in dry and cool environments.
Although the feeling of the Static Electricity can be unpleasant
for the user, it is not dangerous and is not a fault of the
vacuum cleaner. If this static discharge is a problem for the
user, the user could try wearing insulating footwear during
vacuuming (i.e. rubber or leather soles) or increase the
humidity / heat level in the surrounding environment or both.
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