Antelope Audio Zen Quadro Synergy Core User Manual
Page 80
directly to Antelope Audio. Our customer service contact information can be found on the web
or in the documentation included with your Product.
Returning Your Product
In the event that you need to return your Antelope Audio products for repair or replacement,
Antelope Audio will provide you with a Return Merchandise Authorization Number (RMA#) as
well as return instructions. Do not return your product without prior approval from Antelope
Audio. Any product returned without a valid unique RMA# will be refused and returned to the
sender at the sender’s expense. To avoid problems at the time of receipt, clearly write your
RMA# on the outside of the package and include a copy of your RMA confirmation-mail within
the package.
In certain situations, for in-warranty units, we may (entirely at our opinion) offer you a
temporary replacement unit, provided that we have such on stock in your state. To request a
temporary replacement unit, a valid credit card must be provided to secure the new
replacement unit for shipping prior to Antelope Audio receiving the defective one.
Request a Return Material Authorization Number (RMA#)
Please follow these steps to obtain an RMA number:
(I) For end user customers, submit a claim online at: support.antelopeaudio.com. For business
to business (B2B) / Direct customers of Antelope Audio please email us at
techsupport@antelopeaudio.com
(ii) A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, etc). Antelope
Audio will provide you with the RMA number within 2 working days as of the claim submission
date.
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