Depending on why the terminal has entered EFB
mode, this screen or the following screen will be
displayed.
The terminal is testing its connection to the host.
If it is still offline, the following screen will be
displayed.
If the Transaction amount exceeds your EFB Floor
Limit, this screen will be displayed. Phone the
Authorisation Centre. Key in the Authorisation
Number and press ENTER. (Please refer to section
1.3 for more information on gaining Authorisation).
The terminal will print a signature record. Have the
customer sign this and compare it to the signature
on the reverse of the customer’s card.
If the signatures match, press ENTER. If they do
not, press the CANCEL or CLEAR key to abort the
Transaction.
Please check for approval of the Transaction before
completing the sale. If rejected, the terminal will
display an error message outlining the reason.
Check the message in the Terminal Error Messages
section (section 18) and notify the cardholder as
appropriate.
Press ENTER to print the customer copy or CLEAR
to return to the start screen. If the Transaction is
cancelled, the terminal will also print out a second
Transaction Record which is the same as a normal
customer receipt where no signature is required
except that “TRANSACTION CANCELLED TL” and
“SIGNATURE ERROR” are printed on the bottom of
the receipt.
NOTE: If ENTER or CANCEL are not pressed within one minute, the Transaction is assumed to be
approved and the terminal will return to the start screen.
AUTH CODE?
* * * * * *
SIGNATURE REQUIRED
SENDING REVERSAL
PROCESSING
PLEASE WAIT
SIGNATURE VERIFIED?
APPROVED
CUSTOMER COPY
ENTER OR CLEAR
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