Perform card security checks and keep pressing
ENTER until the ‘PRE-AUTH’ screen is displayed.
Select ENQ by pressing the CR soft-function key.
Swipe or insert the customer’s card or press FUNC
to handkey card details. (Magnetic Stripe cards
are to be swiped through the Magnetic Stripe Card
Reader whereas Chip Cards are to be inserted and
left in the Chip Card Reader.)
For a Handkey Transaction, key in the card number
then press ENTER.
Key in the expiry date then press ENTER.
Credit Account will automatically be selected and
displayed.
The total value of funds on hold will be displayed
for 30 seconds or until a key is pressed. The
terminal will return to the following display screen
or press CANCEL to return to the start screen.
How to Complete a Pre-Authorisation Transaction
When you have calculated the final bill for your customer, you need to complete the
sale with a final payment. It is recommended that you complete an imprinted sales
Voucher with an itemised bill and obtain the customer’s signature. This is to protect
you in the event that your customer disputes the Transaction. The Voucher should be
retained for a period of 30 months or other period as required by Law or stated by ANZ.
The completion should be within 15% of the Pre-Authorisation Transaction. If the
completion varies by greater than 15%, the terminal will display an ‘AMOUNT NOT
MATCHED’ screen. In this instance, process a completion Transaction to the value
of the Pre-Authorisation and then complete another purchase Transaction for the
difference.
You must send your completion within three days of the Pre-Authorisation.
NOTE: The examples above act as a guide only. Please remember that Pre-Authorisation places
cardholder funds on hold for a time determined by the Card Issuer.
These rules relate to the Visa International Scheme. There are no MasterCard rules
around processing Transactions as described above, however, you will be able to
process the Authorisation Only and Completion Transactions.
CARD NUMBER
SWIPE OR
INSERT CARD
AMOUNT ON HOLD
$600.00
EXPIRY DATE <MMYY>
CREDIT ACCOUNT
PROCESSING
PLEASE WAIT
PREAUTH
ENQ
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