Once approved, hand the customer their copy of
the Transaction Record and return their card. If
rejected, the terminal will display an error message
outlining the reason (please refer to section 18).
Notify the customer and advise them to contact
their Card Issuer.
Cancellation of a Pre-Authorisation Transaction (on ANZ Australian-issued cards)
A Pre-Authorisation Transaction reduces the available funds on a cardholder’s credit
card account. If a customer does not proceed with a sale after Authorisation has been
obtained, you should cancel the Pre-Authorisation as soon as possible.
You can cancel a Pre-Authorisation on ANZ Australian-issued cards which have been
previously authorised through a multiPOS Turbo or multiPOS Mobile terminal. Where
more than one Pre-Authorisation has been performed, one or all Transactions may be
cancelled. You cannot cancel a Pre-Authorisation on non-ANZ cards. Only a cardholder
can instruct the Card Issuer to remove the hold on funds in their account.
Perform card security checks then keep pressing
ENTER until the ‘PRE-AUTH’ screen is displayed.
Select CNCL by pressing the CR soft-function key.
Select ONE by pressing the CHQ soft-function key.
Key in the six-digit number next to the REFERENCE
NUMBER located on the Pre-Authorisation record
then press ENTER.
Key in the amount of the original Pre-Authorisation
then press ENTER.
Key in the Authorisation Number (refer to the
successful Authorisation Transaction Record-next
to APPROVED).
APPROVED
PREAUTH
AUTH COMP CNCL
01/01/2005 12:08
SWIPE OR
INSERT
CARD
CANCEL
ONE ALL
REFERENCE NO?
AUTH AMOUNT?
$0.00
AUTH CODE?
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