12 Smart-UPS 2200/3000 VA 230 VAC Tower User Manual
Storage, Maintenance, Transport, and Service
Storage, Maintenance, Transport, and Service
Storage
Store the UPS covered in a cool, dry location with the batteries fully charged.
At 5° to 86° F (–15° to 30° C), charge the UPS battery every six months.
At 86° to 113° F (30° to 45° C), charge the UPS battery every three months.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support.
• Note the model number and serial number and the date of purchase. The model and serial numbers are
located on the rear panel of the unit and are available through the LCD display on select models.
• Call APC by Schneider Electric Customer Support and a technician will attempt to solve the problem
over the phone. If this is not possible, the technician will issue a Service Request Number.
• If the unit is under warranty, the repairs are free.
An Authorised Service Representative will visit your location and try to resolve the issue.
Replacing the Battery Module
This UPS has an easy-to-replace, hot-swappable battery module. Replacement is a safe procedure, isolated
from electrical hazards. You may leave the UPS and connected equipment on during the replacement
procedure.
Once the batteries are disconnected the connected equipment is not protected from power outages.
Refer to the appropriate replacement battery user manual for battery module installation instructions. See your
dealer or contact APC by Schneider Electric at www.apc.com/support for information on replacement battery
modules.
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