Spa Shell ~ 7 years
Arctic Spas® warrants the spa shell to the customer against water
loss due to structural failure for a period of 7 years.
Equipment & Plumbing ~ 3 year parts
and 1 year labour
Arctic Spas® warrants the spa’s electrical equipment components
~ specifically the pump(s) *(please refer to detailed pump warranty
below), factory installed ozone system, heater (including the Tru-
Guard™ Heater) and control system against malfunctions due to
defects in materials and workmanship for a period of 3 years to the
original purchaser from the original date of delivery. Includes parts
necessary to repair. Labour is included for a period of 1 year.
Other Components ~ 3 years
Arctic Spas® warrants the fuses, lights, jet inserts, topside control
overlays, cabinet material, filter baskets and weir assemblies,
diverter handles and caps, air control handles and caps, plastic cover
clips, chrome trim and all other unmentioned components to be free
of defects in workmanship and materials for a period of 3 years to
the original purchaser from the original date of delivery. Includes only
parts necessary to repair, not labour.
Shell Surface ~ 3 years
Arctic Spas® warrants the interior surface to the customer against
water loss due to material failure including cracks, blisters, peeling
and delaminating for a period of 3 years to the original purchaser
from the original date of delivery. Includes parts and labour necessary
to repair.
Standard Cover ~ 1 year
Arctic spas® warrants the standard Bear Essentials cover against
malfunctions due to defects in materials and workmanship for one
year to the original owner from the original date of delivery. Includes
parts necessary to repair.
Upgraded Mylovac Cover ~ 3 years
Arctic Spas® warrants the upgraded MYLOVAC™ cover against
malfunctions due to defects in materials and workmanship for three
years to the original owner from the original date of delivery. Includes
parts necessary to repair. (Normal wear and tear is not included in
this warranty, when used with a cover lifter seam damage will be
considered normal wear and tear.
Essential Sound ~ 1 year
Arctic Spas® warrants the factory installed essential sound
stereo system against malfunction due to defects in materials and
workmanship for one year to the original customer from original
customer from original delivery. Includes parts and onsite labour
necessary to repair.
Essential Salt ~ 2 year
Parts - 1 year labor
Arctic Spas® warrants the factory installed essential salt system
against malfunction due to defects in materials and workmanship for
two year labor to the original customer from original customer from
original delivery.
Forever Floor ~ 3 years
Arctic Spas® warrants the Forever Floor against rotting and structure
cracking for a period of 3 years to the original customer from the
original date of delivery. Includes parts and onsite labour necessary
to repair.
Arctic Spas® extends this limited warranty solely to the original
customer of any Arctic self-contained spa insalled by an approved
Arctic Spas Dealer, for 3 years of delivery date or 4 years from
manufacture ship original purchaser of the spa.
Bear Essential Series Spas Warranty
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure.
The pump shaft seal is covered under warranty. Damage resulting
from a neglected leaking shaft seal is not covered under warranty.
This includes but is not limited to bearing seizure, end bell failure,
start switch failure, impeller failure and capacitor failure. It is the
responsibility of the customer to report shaft seal failure before
further damage can occur. Any pump component failure determined
to be the result of defective material will be replaced under warranty.
Arctic Spas® reserves the right to replace pump components, rather
than the complete pump assembly. Vibration noise associated with
normal pump operation is excluded under this warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered
by this Limited Warranty, notify your Arctic Spa dealer as soon as
possible and use all reasonable means to protect the spa from
further damage. Upon proof of purchase, Arctic Spas®’ agent or its
designated service representative will correct the defect subject to
the terms and conditions continued in this Limited Warranty. Pre-
Aproved claims must be executed within 60 days of Pre-approval, All
existing claims expire upon expiration of warranty. *Please note that
union connection leaks are considered to be user serviceable and
are expressly excluded from the Limited Warranty. Damage resulting
from union connection leaks are expressly excluded from the Limited
Warranty. There will be no charge for on site labour to the customer
for a period of one year from the date of original delivery or 2 years
from manufacturer’s ship date, whichever comes first. Specifically
equipment, plumbing and shell surfaces against malfunctions due
to any defect in the material and workmanship within the Limited
Warranty. Travel costs are the responsibility of the customer. Your
limited warranty will cover a maximum of $60 towards on site labor
per each approved warranty claim. Service and/or travel costs
are covered within the first 30 days of ownership to a maximum
distance of 100KM from dealership or designated service outlet. If
Arctic Spas® determines that repair of the covered defect is not
feasible we reserve the right to instead provide a replacement spa
equal in value to the original purchase price of the defective spa.
Spa replacement is done only at the discretion of Arctic Spas®.
Reasonable costs for the removal of the defective spa, and delivery
and installation will be the responsibility of the spa customer. Freight
will be paid to the nearest Arctic Spas® distribution centre.
CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original
customer of the spa if purchased by an authorized Arctic spas dealer
and originally installed within the boundaries of the country where
it was originally purchased. All warranties hereunder terminate
upon transfer of ownership of a spa from the original customer.
This warranty only applies within the service area where the spa
was originally installed. Your limited warranty does not include
repair travel mileage or for shipping cost assessed by your Factory
Authorized Dealer or service agents. All events covered by this
Limited Warranty hereunder must be repaired by a Factory Authorized
Dealer of Arctic Spas®. The warranties will not include any costs
of repair incurred by a non-factory authorized agent. To obtain
service, the customer must contact the Factory Authorized Dealer
in his area. In the event that a spa or component thereof must be
returned to Arctic Spas® distribution centre, all freight costs are the
responsibility of the spa customer. In all cases Arctic Spas® has sole
responsibility for determining the cause and nature of failure of the
spa and Arctic Spas® determination with regard thereto shall be
final.
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