54
Appendix
Troubleshooting
The answering
system does not
answer after the
correct number of
rings
• Make sure the answering system is on. When the
answering system is on, the red light on the ANSWER
ON key should be lit.
• If toll saver is activated, the number of rings changes to
two when there are new messages waiting (page 37).
• If the memory is full or if the answering system is off,
the system will answer after ten rings. If the memory is
full, you need to delete some old messages in order to
make room for new messages.
• In some cases, the answering system may be affected
by the ringing system used by the local telephone com-
pany.
The announce-
ment message
is not clear.
• When recording the announcement, make sure you
speak in a normal tone of voice about nine inches from
the telephone base.
• Make sure there is no background noise (television,
music, traffic, etc.) when recording.
The messages
on the answer-
ing system are
incomplete.
• If a caller reaches the maximum recording time of four
minutes for each message, the system will disconnect
and part of the message may be lost.
• If the caller pauses for more than seven seconds, the
system stops recording and disconnects the call.
• If the memory on the system becomes full during a mes-
sage, the system stops recording and disconnects the
call.
• If the caller’s voice is very soft, the system may stop
recording and disconnect the call
The answering
system does not
record message.
• Make sure the answering system is on.
• If the memory is full the system will answer after ten
rings and announce “Memory full. Enter remote access
code.” You need to delete some old messages in order
to make room for new messages.
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