Understanding Your Equipment
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This chapter helps you identify and understand your console
and the other equipment you use with it.
A queued call console (QCC) is a phone console set up for
operators. Your QCC receives one call at a time in a priority
sequence. Each incoming call waits in a holding place (or
queue) until you or another operator can handle the call. If
there are other QCC operators handling calls with you, each
operator has his or her own queue.
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