Contents
About This Book vii
• Conventions Used viii
• How to Comment on This Book ix
1 Understanding Your Equipment 1-1
• Identifying Your Equipment 1-2
• MLX-20L Telephone with DSS 1-4
• Direct Station Selector 1-6
• QCC Operators’ Headsets 1-8
• Buttons 1-9
• Lights 1-14
• The Display 1-19
2 Handling Calls 2-1
• Basic Feature Preview 2-2
• Identifying Call Types 2-3
• Answering Calls 2-8
• Directing Calls 2-10
• Making Calls 2-16
• Making Conference Calls 2-17
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