Identifying Call Types
Before you lift the handset, you can identify the call type by
• listening for a distinctive ring
• scanning the lights on your console or DSS
• looking at your display
If you’re using a headset, you must press the call button first
before your display shows information about the call. You can
also use the Inspect feature to preview a call or to display
information about calls on other call buttons.
If you have the Headset Auto Answer feature turned on,
incoming calls are sent directly to your headset.
The following table shows examples of the types of distinctive
ringing you hear and the information you see on your display
while you make and receive calls.
Many of the calls you receive are returning calls. These are
calls that you (or another operator) directed to co-workers. If
the co-worker you directed the call to is unavailable (away
from the phone or busy on another call for example), the call
may return to you for further handling.
2-3
To Next Page
Loading...
Need help?
General
