Answering Calls
When you can identify call types, you’re ready to answer calls.
If you plan to use a headset
• make sure you have the correct headset for your console.
• make sure your headset is set up correctly and you know
how to receive calls through it. The steps you follow to
handle calls using a headset are slightly different than the
steps you follow to handle calls using the handset.
To simplify the call answering procedures described in this
chapter, the specific steps you must take to handle calls
using a headset are not included here. For those steps,
see Chapter 4 and your system manager.
Note: The
Headset/Handset Mute
button on your console
will let you turn off your handset or headset microphone so
you can speak to someone privately.
To Answer a Call
1. If the red light is not on next to the line with the call, press the button next to the
flashing green light.
The red light shifts to that line.
2. Lift the handset, press Speaker, or use the headset.
You are automatically connected to the line with the steady red light.
2-8
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