To Put a Call on Hold
Press the Hold button on your console.
Note: Even though the Hold button is easy to use, it works
differently on a QCC, depending on the type of call you’re
handling. For example:
• If you’re active on a call, and you put that call on hold,
you’re available to receive another call.
• If you have a call on hold on your Source button or
Destination button (this is known as a split condition), you
will not receive another call.
• If you are using a headset with the Headset Auto Answer
feature turned on, and you put a call on hold on a call
button, Headset Auto Answer will be turned off. You must
press the
Headset Auto Answer
button to turn it on again.
2-9