Customized Line
As you decide whether to customize the line assignments to one or more voice
Assignments
terminals, review your business calling patterns and each person's telephoning
responsibilities. You may find that customizing line assignments can help you
control costs and increase the efficiency of your communications system.
Let's say, for example, that you are the MERLIN Plus system administrator for
a branch office of a large company. Your system has six outside telephone
lines:
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Lines A, B, and C are local, general purpose lines with your office's
published telephone numbers. They're listed first, second, and third
respectively in directories and advertisements.
Line D is a WATS line to the distant area where most of your
company's suppliers are located.
Line E is a foreign exchange (FX) line to the distant city where the
company's headquarters are located.
Line F is a general purpose line with an unpublished telephone number
that the branch manager wants as a personal line.
Figure 2-1 shows how these lines appear on all voice terminals before any line
administration.
Now let's consider the following facts about the calling requirements of three
people in the office: the buyer, the branch manager, and the clerk.
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Most of the buyer's outgoing calls are to suppliers in the area served by
the WATS line and to the purchasing and accounting departments at
company headquarters. The buyer receives relatively few incoming
calls, but they are usually important.
The branch manager calls company headquarters often and wants a
personal line for other calls.
The clerk handles most of the incoming calls from customers and
prospective customers, and has no need to call suppliers or the
headquarters offices.
Line Assignments Form 2-9
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