Table 4-1. Troubleshooting
Problem
Corrective Action
No music source connected to
Turn the Music Input volume control to the full counter clockwise
the input, but there is noise
position (down).
on the output in the music
mode.
Check programming option to see if music is disabled to the zone(s).
No music heard with a music
Check the volume control level.
source connected to the input.
A higher priority in the PagePac Plus Controller is active.
Check the input and output connections.
Check the programming options to see if music has been enabled to the
zone(s).
Music volume is low when the
Check the DTMF volume control level in PagePac Amplicenter.
volume control on the
PagePac Amplicenter is set to
Check the speaker tap settings.
maximum.
Unable to adjust the DTMF
Enable the “Pass DTMF to the Output” programming option for the zone
volume control in the
used to adjust the volume.
PagePac Amplicenter.
Night Bell is not active when
The input voltage level is too low or missing (50V or greater).
it is intended to be activated
with a Ring voltage.
Make sure that the input connections are to pins 5 and 6 of J3.
A higher priority in the PagePac Plus Controller is active.
Zone optioned as an “contact
Check the connections to the zone selected as the input zone.
closure input” is not
functioning.
Check the zone option switch, make sure that the switch is in the middle
position.
Verify using an ohmmeter that a contact closure is being provided from
the host equipment.
A higher priority in the PagePac Plus Controller is active.
Check the programming options for the proper settings.
No “Phone System Enabled”
Verify that the Telephone Mode Selection Switch is in the proper
LED lit when the host system position for the application.
is attempting to access the
PagePac Plus Controller.
Check all the connections to J4 on the PagePac Plus Controller.
Relay chatter when Tip and
Verify that the Telephone Mode Selection Switch is in the proper
Ring is connected to the
position for the application.
PagePac Plus Controller.
4-4 Maintenance and Customer Support
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