Troubleshooting 111
Syn248 SB35031 Deskset User’s Guide Back to Contents
Display Messages
The screen is blank or the Deskset menu does not work.
The screen displays Joining Site... for more than one minute.
The screen displays Network Down.
The screen displays Synch Failed.
Probable Cause Corrective Action
There may be no power or
the Deskset may need to be
reset.
See “To resolve a blank screen or device that
does not work at all:” on page 109.
Reset the Deskset to factory defaults. Disconnect
the LAN cable and insert a pen or paper clip into
the reset hole and press for more than five
seconds.
Probable Cause Corrective Action
The Gateway is failing to
synchronize with a Deskset
configured for a different
system configuration.
Always disconnect the LAN cable before restoring
factory defaults (by pressing the RESET button
more than five seconds).
Probable Cause Corrective Action
The Ethernet cable is
unplugged.
Ensure that one end of the Ethernet cable is
plugged into the port marked LAN on the device
and that the other end is plugged into your office
LAN.
Confirm that the Ethernet port light next to the
Ethernet port is green. If it is not, unplug the
cable and plug it in again.
There may be a problem with
the office network.
Check if other network devices, such as
computers, are communicating with the network.
If not, then contact your IT administrator.
Probable Cause Corrective Action
The device synch failed when
trying to connect to the
system.
Reset the device. Insert a pen or paper clip into
the reset hole and press for more than five
seconds.
The maximum number of that
type of device has been
reached.
A device must be removed from the network and
deleted from the system before another device
can be added.
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