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AT&T Small Business System Speakerphone User Manual

AT&T Small Business System Speakerphone
106 pages
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AT&T Small Business System
Speakerphone with Intercom and
Caller ID Call Waiting 974
Please also read
Part 1 — Important
Product Information
USERS MANUAL
Part 2
© 2004 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
974_CIB_1ATT_FINAL 4/9/2004 3:32 PM Page II

Table of Contents

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AT&T Small Business System Speakerphone Specifications

General IconGeneral
BrandAT&T
ModelSmall Business System Speakerphone
CategoryTelephone
LanguageEnglish

Summary

PRODUCT OVERVIEW

BEFORE YOU BEGIN

Parts List

Lists all components included in the product box for initial setup.

Tools Needed

Specifies the necessary tools required for installing the telephone.

BEFORE YOU BEGIN (continued)

DSL Users

Explains essential setup for DSL users to prevent interference with phone features.

BEFORE YOU BEGIN (continued)

Glossary

Defines key terms and features used throughout the user manual.

BEFORE YOU BEGIN (continued)

Glossary (continued)

Continues the definition of technical terms relevant to the phone system.

PROGRAMMABLE FEATURES LIST

ONE TOUCH PREFERENCE

Sets default mode for One Touch buttons: Intercom or Telephone.

EXTENSION NO

Assigns a unique extension number to the phone.

RINGER ON /OFF

Controls the ringer for each line, either On or Off.

RINGER TYPE

Selects a specific ring pattern for incoming phone calls.

PROGRAMMABLE FEATURES LIST (continued)

DELAY RING

Sets a delay time for Central Office ring.

AUTO-MUTE

Enables or disables automatic hearing of sounds when paged.

TONE/PULSE

Sets the dial mode to Tone or Pulse dialing.

HOLD REMINDER

Turns on or off an audible reminder for calls on hold.

PROGRAMMABLE FEATURES LIST (continued)

TIME/DATE

Sets the current time and date for the phone.

LINE USAGE

Turns Line Usage on or off for each individual line.

PRIME LINE

Designates a primary line for automatic selection when making or answering calls.

AUTOMATIC MODE

Chooses the default mode for calls connected with the handset in the cradle.

PROGRAMMABLE FEATURES LIST (continued)

SCROLL RATE

Sets the speed for the Rapid Scroll feature for faster menu navigation.

LCD BACKLIGHT

Controls whether the LCD screen backlight is turned on or off.

COVM ON/OFF

Manages the display of COVM (voice mail) indicators for each line.

COVM RESET

Resets COVM indicators, clearing them manually when no new messages are present.

PROGRAMMABLE FEATURES LIST (continued)

AREA CODES

Programs Home and up to five Local Area Codes to correctly display Caller ID numbers.

LINE GROUP

Assigns the phone to a specific Line Group for managing shared lines.

RESET ALL

Resets all programmed features to their original default settings.

CONSOLE

Specifies if the phone serves as the Console phone for the Centrex system.

PROGRAMMABLE FEATURES LIST (continued)

CSL DELAY RING

Sets the delay duration before calls route to the Centrex Console phone.

LANGUAGE

Selects the language for the phone's screen displays.

Audible Signals

INSTALLATION

Battery Installation

Guides through installing a 9V battery for power failure backup.

INSTALLATION (continued)

Battery Installation (continued)

Continues the battery installation steps, including connecting the wedge for table/desk use.

INSTALLATION (continued)

Table/Desk Installation

Instructions for connecting line cords for table or desk mounting.

INSTALLATION (continued)

Table/Desk Installation (continued)

Instructions for connecting the handset cord and power adapter for table/desk mounting.

INSTALLATION (continued)

Wall Installation

Steps for removing the wedge and reversing the handset tab for wall mounting.

INSTALLATION (continued)

Wall Installation (continued)

Continues wall installation by connecting cords and checking for dial tone.

INSTALLATION (continued)

Wall Installation (continued)

Details mounting the phone on the wall and initialization process.

INSTALLATION (continued)

Convenience Ports

Explains how to use AUX jacks for connecting modems or fax machines.

MENU OPERATION

Menu Structure

Outlines the hierarchical structure of the phone's menu system for feature setup.

MENU OPERATION (continued)

Menu Structure (continued)

Continues the menu structure outline, showing options like ONE TOUCH, INTERCOM, TELEPHONE, etc.

MENU OPERATION (continued)

Shortcut to Language Menu

Provides steps to quickly access the LANGUAGE menu for changing screen display language.

Rapid Scroll

Explains how to use the Rapid Scroll feature for quicker scrolling through menu items.

FEATURE SETUP

Set One Touch Preference

Configures whether EXT buttons initiate intercom or One Touch calls.

FEATURE SETUP (continued)

Assign an Extension Number to Your Phone

Guides on assigning a unique extension number to each phone for intercom feature to work.

FEATURE SETUP (continued)

Turn the Ringer On or Off for Each Line

Instructions to turn the ringer on or off for each individual phone line.

Select the Ringer Type

Allows selection of different ring patterns for incoming phone calls.

FEATURE SETUP (continued)

Set Delay Ring

Sets the duration before incoming calls will ring at the extension.

FEATURE SETUP (continued)

Turn Auto-Mute On or Off

Configures whether sounds are heard automatically when paged or only when MUTE is pressed.

FEATURE SETUP (continued)

Set Dial Mode

Sets the dial mode to either Tone or Pulse dialing.

Turn Hold Reminder On or Off

Enables or disables an audible reminder for calls that are currently on hold.

FEATURE SETUP (continued)

Set the Time and Date

Guides on setting the current time and date for the phone display and features.

FEATURE SETUP (continued)

Turn Line Usage On or Off for Each Line

Allows turning line usage on or off for specific lines, restricting their use.

Assign the Prime Line (Line Preference)

Designates a primary line for automatic selection when making or answering calls.

FEATURE SETUP (continued)

Set Automatic Mode

Chooses the default mode (headset or speakerphone) for calls when the handset is in the cradle.

Set the Scroll Rate

Sets the speed for the Rapid Scroll feature for faster menu navigation.

FEATURE SETUP (continued)

Turn Screen Backlight On or Off

Controls whether the LCD screen backlight is turned on or off.

Turn COVM Indicators On or Off for Each Line

Manages the display of COVM (voice mail) indicators for each line.

FEATURE SETUP (continued)

Reset COVM Indicator

Resets COVM indicators, clearing them manually when no new messages are present.

Program Home and Local Area Codes

Programs Home and Local Area Codes to correctly display Caller ID numbers.

FEATURE SETUP (continued)

Assign the Line Group for this Phone

Assigns the phone to a specific Line Group for managing shared lines.

Erase All Settings and Return the Phone to Default Settings

Resets all programmed features to their original default settings.

FEATURE SETUP (continued)

Set This Phone to be the Centrex Console Phone

Designates this phone as the Console phone for a Centrex system.

FEATURE SETUP (continued)

Set the Centrex Console Delayed Ring Time

Sets the delay duration before calls route to the Centrex Console phone.

Set the Display Language

Selects the language for the phone's screen displays.

TELEPHONE OPERATION

Make or Answer a Call

Guides on initiating and receiving calls using handset, speakerphone, or headset.

TELEPHONE OPERATION (continued)

Make or Answer a Call (continued)

Continues instructions for making and answering calls using the headset.

TELEPHONE OPERATION (continued)

Switch Between Handset, Headset and Speakerphone

Explains how to switch between different audio modes (handset, headset, speakerphone).

Timer

Describes the automatic call timer that tracks elapsed time during calls.

TELEPHONE OPERATION (continued)

Call Privacy

Details how to ensure only one set uses a line at a time, preventing eavesdropping.

Do Not Disturb

Explains how to activate DND to prevent paging tones, voice paging, or incoming call rings.

TELEPHONE OPERATION (continued)

Volume

Covers adjusting handset, speakerphone, headset, and ringer volumes.

Turning Ringer Off

Information on turning the ringer on or off for each line.

Redial

Instructions for redialing the last dialed number using handset or speakerphone.

TELEPHONE OPERATION (continued)

Redial Stack

Explains how to review and redial the last six numbers dialed from the extension.

Auto Redial

Details the feature that automatically redials a number at intervals until answered.

TELEPHONE OPERATION (continued)

Hold

Instructions on how to place a call on hold, including reminder beeps and releasing the hold.

Switch Between Lines

Guides on switching between active phone lines without dropping a call.

TELEPHONE OPERATION (continued)

Mute

Explains how to activate the Mute feature to prevent the other party from hearing you.

Flash

Use of the Flash button to activate subscriber services like Call Waiting.

Temporary Tone Dialing

Allows temporary switching from dial pulse to touch tone dialing during a call.

TELEPHONE OPERATION (continued)

Conference Calls

Instructions for setting up three-party calls and talking privately with one party.

To drop one line

How to disconnect a specific party from a conference call.

TELEPHONE OPERATION (continued)

Transfer a Call

Guides on transferring a call to another system phone, including blind transfers.

TELEPHONE OPERATION (continued)

Transfer a Call and Speak to the Receiving Party

How to transfer a call and announce it to the receiving party before connecting.

Answer a Transferred Call

Steps for answering a call that has been transferred from another extension.

Low Battery Indicator

Explains the 'LOW BATT' screen message indicating a need for battery replacement.

TELEPHONE OPERATION (continued)

Lights and What They Mean

A guide to the meaning of various indicator lights (LINE, INTERCOM, MUTE, SPEAKER, HEADSET, DND, AUTO) on the phone.

ONE TOUCH OPERATION

Store a Number in a One Touch Location

Instructions for storing phone numbers for quick dialing using EXT buttons.

ONE TOUCH OPERATION (continued)

Store a Number in a One Touch Location (continued)

Continues storing phone numbers, including copying the last dialed number.

Store a Pause in a One Touch Entry

Allows including a pause in a stored dialing sequence for special services.

ONE TOUCH OPERATION (continued)

Store Temporary Touch Tone Signals in a One Touch Entry

Stores touch tone signals within a dialing sequence for special services with rotary phones.

Store a Flash in a One Touch Entry

Stores the switchhook flash signal in a dialing sequence for custom-calling services.

ONE TOUCH OPERATION (continued)

Review a One Touch Entry

Instructions for reviewing stored numbers in the One Touch locations.

ONE TOUCH OPERATION (continued)

Dial a One Touch Number

Guides on how to dial numbers stored in One Touch locations based on preference settings.

DIRECTORY OPERATION

Menu Structure

Outlines the directory menu structure for managing contacts.

DIRECTORY OPERATION (continued)

Store a Name and Number in the Directory

Detailed steps for entering names and phone numbers into the directory.

DIRECTORY OPERATION (continued)

Store a Name and Number in the Directory (continued)

Continues storing names and numbers, including copying the last dialed number.

Store a Pause in a Directory Number

Allows adding a pause to a directory number for dialing sequences.

DIRECTORY OPERATION (continued)

Store a Temporary Tone Signal in a Directory Number

Stores tone signals in a directory number for dialing sequences on rotary phones.

Store a Flash in a Directory Number

Stores the switchhook flash signal in a directory number for custom-calling services.

DIRECTORY OPERATION (continued)

Review Directory Entries

Instructions for browsing and reviewing entries stored in the phone directory.

DIRECTORY OPERATION (continued)

Edit a Directory Entry

Guides on how to change the name and/or number of an existing directory entry.

DIRECTORY OPERATION (continued)

Dial a Number from the Directory

Instructions for dialing numbers stored in the phone directory.

Remove a Name and Number from the Directory

Steps to delete a specific name and number entry from the directory.

DIRECTORY OPERATION (continued)

Remove All Entries from the Directory

Procedure to erase all entries from the phone directory simultaneously.

INTERCOM OPERATION

Basic Intercom Operations

Explains basic intercom functions like calling, paging, and conference calls.

INTERCOM OPERATION (continued)

Make an Intercom Call with the Handset

Guides on initiating an intercom call using the handset.

INTERCOM OPERATION (continued)

Make an Intercom Call with the Speakerphone or Headset

Guides on initiating an intercom call using the speakerphone or headset.

INTERCOM OPERATION (continued)

Answer an Intercom Call

Instructions on how to answer an incoming intercom call using handset or speaker/headset.

End an Intercom or Page Call

How to end an intercom or page call by hanging up or pressing a button.

INTERCOM OPERATION (continued)

Page a Specific Extension (Single-phone Page)

Steps to send a page announcement to a single specific extension.

Answer a Single-phone Page

How to respond to a single-phone page announcement.

INTERCOM OPERATION (continued)

Page All System Phones

Instructions for sending a page announcement to all phones in the system.

Answer a System-wide Page

How to receive and respond to a system-wide page announcement.

INTERCOM OPERATION (continued)

Make an Intercom Conference Call

How to invite a third party into an intercom conversation from an outside line call.

Room Monitor

Activates the speakerphone of another phone to monitor sounds in that room.

CALLER ID OPERATION

Caller ID Display

Explains how incoming Caller ID information is displayed on the screen.

CALLER ID OPERATION (continued)

Caller ID Display (continued)

Provides details on the format and duration of Caller ID display information.

Call Waiting

Instructions for managing calls received while already on a call using Caller ID with Call Waiting.

CALLER ID OPERATION (continued)

Calls Received on Two or More Lines Simultaneously

How to view and switch between Caller ID information for multiple incoming calls.

CALLER ID OPERATION (continued)

Display Screen Messages

Explains various messages that may appear on the screen related to Caller ID.

CALLER ID OPERATION (continued)

Message Waiting and NEW CALL Light

Explains the meaning of the Message Waiting and NEW CALL lights and associated screen information.

Call History

Provides an overview of viewing the call history summary, including total and new calls.

CALLER ID OPERATION (continued)

Call History (continued)

Detailed instructions for reviewing individual records within the call history.

CALLER ID OPERATION (continued)

Remove Calls from Call History

Guides on removing specific call records or all records from the call history.

CALLER ID OPERATION (continued)

Dial a Number from Call History

Instructions for dialing a phone number directly from the call history records.

Dial Options

Allows changing the format of numbers in call history before dialing.

CALLER ID OPERATION (continued)

Save a Name and Number from Call History to the Directory

Steps to save caller information from call history into the phone directory.

CALLER ID OPERATION (continued)

Save a Number from Call History to a One Touch Location

Instructions for saving a number from call history to a One Touch location for speed dialing.

ADDING A FAX MACHINE

Using a Fax Switch

Explains the use of a fax switch to differentiate voice and fax calls.

GENERAL PRODUCT CARE

TECHNICAL SPECIFICATIONS

IN CASE OF DIFFICULTY

Telephone Does Not Work Properly

Troubleshooting steps for when the phone is not functioning correctly.

No Dial Tone

Solutions for issues where no dial tone is heard upon lifting the handset.

IN CASE OF DIFFICULTY (continued)

Telephone Does Not Ring

Steps to resolve problems where the phone fails to ring for incoming calls.

Intercom Paging Signal Not Received

Troubleshooting steps when intercom paging signals are not received.

IN CASE OF DIFFICULTY (continued)

Cannot Join a Conversation in Progress

Solutions for when unable to join an ongoing conversation due to privacy features.

Error Tone (Fast Busy Signal) Heard When Making a Page Call

Explains the error tone when a page call cannot be completed, often due to DND.

A Double Beep Sounds Every 30 Seconds

Identifies the double beep as a call on hold reminder and how to turn it off.

IN CASE OF DIFFICULTY (continued)

LINE Lights Remain On When No Line is Connected

Solutions for when LINE lights stay on without a connected line.

Tone Signals Do Not Activate a Remote Device

Addresses issues with tone signaling not activating remote devices during conference calls.

IN CASE OF DIFFICULTY (continued)

Operation During a Power Failure

Explains phone operation during a power failure when a battery is installed.

The Screen Displays Powerfail

Explains the 'Powerfail' message and what causes it.

Display Screen is Blank

Steps to resolve issues where the display screen is blank.

IN CASE OF DIFFICULTY (continued)

Intercom, Hold, Line Privacy or Other Advanced Features Do Not Work Properly

Troubleshooting for advanced features like intercom, hold, and privacy, especially with DSL.

No Caller ID Information While on a Call

Explains requirements for seeing Caller ID information during an active call.

IN CASE OF DIFFICULTY (continued)

NEW CALL Light Flashes

Troubleshooting steps when the NEW CALL light flashes, indicating unreviewed messages.

Screen Displays COVM

Explains the COVM display and how to manage it based on Voice Mail service.

IN CASE OF DIFFICULTY (continued)

COVM Line Indicator Remains On

Troubleshooting for COVM indicators that remain on when no messages are present.

EXPANDING THE PHONE SYSTEM

Line Groups

Explains how Line Groups manage shared lines and ensure accurate LINE light status.

EXPANDING THE PHONE SYSTEM (continued)

Line Groups (continued)

Provides a chart showing extensions and their line group assignments for shared lines.

EXPANDING THE PHONE SYSTEM (continued)

Private Lines

Details how to use the fourth line as a private line assigned to a single extension.

CENTREX OPERATION

Setup Checklist

A checklist of essential steps before expanding or installing for Centrex service.

Enable the Console Phone

Guides on programming a phone to be the Console phone for the Centrex system.

CENTREX OPERATION (continued)

Console Operation

Explains how the Console phone receives calls and uses Centrex switching.

Set Ring Delay Duration

Sets the delay duration before calls route to the Centrex Console phone.

Answer a Delayed Ring

Steps for the Console phone to answer a call with a delayed ring.

Pick Up Another Station’s Line

Instructions for picking up another station's line on the Console phone.

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