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AudioCodes
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C450HD
User And Administrator Guide
Page 55 (Figure 7-2: Microsoft Teams Admin Portal - Logs Upload to Server)
AudioCodes C450HD - Figure 7-2: Microsoft Teams Admin Portal - Logs Upload to Server; Figure 7-3: History - Download
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User's and Admi
ni
strat
or's Manual
7
.
Troubleshooti
ng
Version 0.
314
55
450HD IP P
hone
Figur
e
7-2
: Micro
s
of
t Teams A
dmi
n Port
a
l
–
Logs Upload
to
Server
5.
Click t
he
Hi
story
t
ab
.
Figur
e
7-3
: Histo
ry
-
Downlo
ad
6.
Click
Do
wnlo
ad
to download the logs.
54
56
Table of Contents
Main Page
Default Chapter
3
Table of Contents
3
1 Overview
9
Specifications
9
Table 1-1: C450HD IP Phone for Microsoft Teams Software Specifications
9
2 Setting up the Phone
11
Unpacking
11
Device Description
12
Front View
12
Figure 2-1: Front View
12
Table 2-1: Font View Description
12
Rear View
13
Figure 2-2: Rear View
13
Table 2-2: Rear View Description
14
Cabling
15
Figure 2-3: Cabling
15
Mounting the Phone
16
Desktop Mounting
16
Routing the Handset Cable
16
Wall Mounting
16
3 Starting up
19
Configuring Device Settings
19
Table 3-1: Device Functions Settings Descriptions
20
Restoring the Phone to Default Settings
27
Performing a Hard Restore
27
Performing a Soft Restore
28
4 Teams Application
31
Signing in
31
Figure 4-1: Signing-In with Credentials
31
Figure 4-2: Signing-In Via PC / Smart Phone
32
Figure 4-3: Personal or Shared
32
Figure 4-4: Personal Mode
32
Figure 4-5: Shared Mode
33
Figure 4-6: Phone Screen in Idle State - Calls
33
Getting Acquainted with the Phone Screen
33
Table 4-1: Phone Screen in Idle State - Description
33
Changing Presence Status
34
Figure 4-7: Phone Screen in Idle State - Menu Items
34
Table 4-2: Menu Item Descriptions
34
Table 4-3: Presence Statuses
35
Configuring Teams Application Settings
36
Figure 4-8: Settings
36
Table 4-4: Idle Screen Description
36
Setting up a Meeting
38
Figure 4-9: Meetings
38
Figure 4-10: Calendar View
38
Accessing Voicemail
39
Using Audio Devices
39
Figure 4-11: Meeting Join View
39
Figure 4-12: Voicemail
39
Figure 4-13: Voicemail
39
Signing out
40
5 Performing Basic Operations
41
Making a Call
41
Redialing
42
Dialing a Missed Call
42
Answering Calls
43
Ending an Established Call
43
Managing Calls
44
Parking a Call
45
Initiating a Teams Meeting
45
Viewing and Playing Voicemail Messages
47
Rejecting an Incoming Call, Sending It Directly to Voicemail
48
Adjusting Volume
48
Adjusting Ring Volume
48
Adjusting Tones Volume
48
Adjusting Handset Volume
49
Adjusting Speaker Volume
49
Adjusting Headset Volume
49
Managing Meetings
50
6 Updating C450HD Phone Firmware Manually
51
7 Troubleshooting
53
Users
53
Network Administrators
53
Collecting Logs
53
Table 7-1: Troubleshooting
53
Figure 7-1: Microsoft Teams Admin Portal - Diagnostics
54
Figure 7-2: Microsoft Teams Admin Portal - Logs Upload to Server
55
Figure 7-3: History - Download
55
Remote Logging
56
Ssh
56
Capturing the Phone Screen
56
Running the Tcpdump Tool
56
Getting Company Portal Logs
57
Getting Audio Debug Recording Logs
58
Collecting Media Logs (*.Blog) from the Phone
58
Document #: LTRT
60
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