User's and Administrator's Manual 7. Troubleshooting
Version 0.314 57 450HD IP Phone
cd recording/
tcpdump -w rtp.pcap
2. After running TCPDump, reproduce the issue.
3. Press
Ctrl+C to stop TCPDump:
curl -T /storage/emulated/0/recording/rtp.pcap
tftp://host_ip/rtp.pcap
7.2.4 Getting Company Portal Logs
Company Portal logs can be helpful to network administrators when there are issues with signing
in to Teams from the phone.
To get Company Portal logs:
1. Reproduce the issue (logs are saved to the device so you first need to reproduce the issue
and then get the logs).
2. Log in to the phone as Administrator and then go back.
3. Touch the Debugging option under Admin.
4. Touch Company Portal login.
5. Touch the icon located in the uppermost right corner of the screen, shown in the next figure:
6. Touch Settings.
7. Touch the Copy Logs key.
Company portal logs are copied to:
sdcard/Android/data/com.microsoft.windowsintune.companyportal/files/
8. To pull the logs, use the ssh:
scp -r admin@hosp_ip:/sdcard/android/data/com.microsoft.windowsintune.companyportal/files/ .
Files are quite heavy so you may need to pull them one by one.
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