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Aurora AOne - Customer Feedback & Warranty; Warranty Requirements

Aurora AOne
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BETA Testing new features before general release
If you are interested to be a part of our BETA Testing Programme, where you can test the newest
features coming to the AOne App then please get in touch with us and reference “BETA Testing”.
The Programme is available for iOS and Android.
How can I request for a feature to be added to the App?
If you would like for us to look into adding a new feature to our App or bring out a new product then
we would be more than happy to know! Please get in touch with us and reference “Feature Request”.
Warranty Requirements
For warranties to be valid the below is required:
- The Date of Purchase is confirmed by an official receipt issued at the time of purchase or by a bill of
sale.
- The Company is promptly informed of the defect.
- The Goods have not been altered or modified in any way.
- The Goods have been installed by a qualified electrician, in accordance with the instructions
provided.
- The Goods have been used in accordance with the instructions provided (i.e. not subjected to
incorrect operation, misuse or connection to an unsuitable power supply).
Warranty periods vary so please check the individual product specification sheet or get in touch with
us for the most up to date information.

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