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Service: 604 -856- 9155
Email: service@natg.ca
Making a Call
▪ Lift Handset or Press Speaker key, Choose from the following:
a) Dial Extension Number OR
b) Dial 9 + Phone Number OR
c) Press Contacts to scroll through contacts
Note: Press the Mute key while on a call to mute your voice (you will be able to hear the caller but
they cannot hear you)
Call Handling
On an incoming call you can:
▪ Press Ignore to silence the ringer while ringing(call is silenced for you only) OR
▪ Press To VM to send the call straight to voicemail
Note: to pick up an incoming call to reception, lift handset and dial *75
Parking a Call for another Employee
▪ With the active call, Press an unlit Park key (ex. Park 1), key will then flash on all phones
▪ Call/Page employee to pick up “Park 1”
To Retrieve the Call: Lift handset, press the flashing Park key
Note: Placing a call on Hold will keep the call on your Personal call key and no one else will be able
to retrieve it
Transfer a Call
▪ With the active call, Press Transfer key , choose from the following:
a) Enter an Extension Number OR
b) Dial 9 + Phone Number OR
c) Press Contacts to scroll through contacts
▪ Announce call (optional)
▪ Hang Up or Press Drop key to disconnect
To Cancel: Press Cancel soft key
Transfer a Call to Voicemail
▪ With the active call, Press your Message key
▪ Dial Extension Number (OR press Contacts), then press Select soft key
To Cancel: Press Cancel soft key
Paging (if Applicable)
▪ Lift Handset, press preprogrammed Page key
▪ Announce Call
▪ Press Drop key to disconnect
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