Avaya 9601 IP Deskphone SIP
Quick Reference
Release 7.1.7
Issue 1
October 2019
©
2019, Avaya Inc.
All Rights Reserved.
Scrolling and navigation
When navigating through the options and features on your
telephone display, use the navigation arrows to scroll and
buttons to select lines or options.
Use the up and down navigation arrows to scroll up or
down through lists; holding either arrow for a few seconds
produces a fast scroll. Use the right and left navigation
arrows to move between the Phone screen and Features
list or the Features list and System Numbers list, or to
move the cursor right or left when entering text. Use the
Display More key to scroll the selected line when the
double chevron symbol (“>>”) appears in the display.
When you scroll to a line on the display, that line is
selected. The softkey labels will change according to the
options available for the selected line. The OK button is a
shortcut for the default action. For example, when you
select an entry in your contacts list, pressing the OK
button places a call to that person.
You can also select a line or feature without scrolling by
pressing the corresponding line button.
About icons
The icons in the following table indicate the state of a call,
navigation choices, or the status of a contact whose
presence you are tracking.
Icon
Description
Missed call; a call was not
answered or was forwarded to
voice mail.
Incoming call is alerting.
Table continues…
Icon Description
Call is active.
Call is on hold.
Your calls are being forwarded.
Conference is active.
Conference is on hold.
Use the Display More key to see
more information on the selected
line.
The call in progress is muted.
The ringer volume is off due to
pressing - on the Volume button
until the volume turns off. To
reinstate volume, press + on the
Volume button.
Presence icon indicating this
contact's phone is busy with the
Send All Calls feature active. See
Presence icons topic for more
information. This icon also
designates that a feature is not
available at this point of a call.
Indicates that the deskphone is
not connected to the session
manager and is operating in
"failover" mode. Some features
may not be available or work
correctly. Icon also indicates non-
AST mode. For more information
about failover, see the topic
Limited access during failover.
Indicates that the call is using a
wideband codec for good quality
voice call.
Indicates a low network
performance or presence of local
network issues that might result in
lower call quality.
Indicates that the user enabled
the LNCC feature. The LNCC
feature changes the Multiple Call
Appearance deskphone to a
Single Call Appearance
deskphone.
Indicates the extend call feature.
The extend call feature allows
Table continues…
Icon Description
you to transfer a deskphone call
to your mobile phone.
Indicates that the end to end call
is secured.
Indicates that the SLA Mon
™
agent has taken control of the
deskphone.
Indicates that the call is being
recorded for SLA Mon
™
.
Indicates the Team button ringing
state.
Indicates that the Send All Calls
feature is on.
Presence icons appear when you set up the person
whose presence you want to track as a contact and enter
a handle (a phone number or URI) for that person.
Call history icons for 9608/9608G
deskphones
The following icons indicate the types of calls.
Icon
Name Description
Missed call Indicates that
you did not
answer the call
or had forwarded
the call to your
voice mail.
Answered call Indicates that
you have
answered the
call.
Outgoing call Indicates that
you have made
the call.
Bridged call Indicates the
number of
bridged calls.
Presence icons
The following icons indicate the presence status of a
contact.
1
To Next Page
Need help?
General
