Avaya DEFINITY SERIES - Chapter 1: Call Center Features

DEFINITY Enterprise Communication Server Release 9
Installation and Maintenance for Survivable Remote EPN
555-233-121
Issue 2
November 2000
About This Document
xvTrademarks and Service Marks
Where To Call for Technical Support
Refer to the table below for the telephone numbers for technical support.
Trademarks and Service Marks
This document contains references to the following Lucent Technologies
trademarked products:
■ ACCUNET
®
■ AUDIX
®
■ Callmaster
®
■ CallVisor
®
■ CentreVu
™
■ CONVERSANT
®
■ DEFINITY
®
■ DEFINITY ONE
™
Telephone Nu m b e r
DEFINITY Helpline (feature administration and system
applications)
1-800-225-7585
Lucent Technologies Toll Fraud Intervention 1-800-643-2353
Lucent Technologies National Customer Care Center (ATM
customers)
1-800-242-2121
Lucent Technologies Corporate 1-800-822-9009
Streamlined Implementation (for missing equipment) 1-800-772-5409
USA/Canada Technical Service Center (ATM technicians) 1-800-248-1234
NetCare® Professional Services (NPS) 1-800-237-0016
International Technical Assistance (ITAC) 1-303-804-3777
Lucent Technologies Centers of Excellence
Asia/Pacific Regional Support Center 65-872-8686
Western Europe/Middle East/South Africa 44-1252-77-4800
Central/Eastern Europe 361-345-4334
Central/Latin America Caribbean 1-303-804-3778
Australia 61-2-9352-9090
North America (INADS Database Administration) 1-800-248-1111