Console operations
10 DEFINITY ECS Console Operations Quick Reference
■ rt — Return Call. Indicates that a call transferred to another telephone or
parked at an extension was not answered, and has returned to the console
for processing.
■ s — Send All Calls. Indicates that a call was redirected because the called
party used Send All Calls.
■ sc — Serial Call. Indicates a recall to the console when an outside caller is
making a series of calls.
■ tc — Trunk Control. Indicates that a user attempted to place a call using a
trunk that has controlled access.
Administrable features
Some of the features on the attendant console are administrable, which means that
you may be able to use the feature, depending on whether the switch is
administered for that feature. The administrable features include the following:
■ Attendant Lockout — If Attendant Lockout is on, you cannot reenter a
conference call.
■ Attendant Auto Start — If Attendant Auto Start is on, you do not have to
press the
START button or a call appearance button to make a call. For an
explanation of Auto Start, refer to ‘‘Auto Start’’ on page 19.
■ Attendant Tone — If Attendant Tone is off, you will not hear busy tones,
dial tones, or ringback tones for internal calls.
■ Auto Answer — If Auto Answer is on, incoming calls are answered
automatically, which means that you do not have to press a call appearance
button. This feature can be used only when you are using a headset.
■ Display Languages — The display can show messages in four different
languages: U.S. English, French, Italian, and Spanish. This is an
administrable option.
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