Avaya


Definity Quick Reference Guide

Feature operation
Issue 4 July 2001 33
Intrusion
The Intrusion feature enables you to interrupt a user’s call to deliver an urgent
message or telephone call.
To interrupt a user to deliver an urgent message:
1. Press the
START button or an idle call appearance button.
■ You hear a dial tone.
■ The call appearance lamp goes on.
■ The Position Available lamp goes off.
2. Dial the user’s extension.
■ You hear ringback tone, busy tone, or Call Waiting tone.
3. If you hear a busy tone or a Call Waiting tone, press the
INTRUSN button.
■ The INTRUSN lamp goes on.
■ You are connected to the user’s call.
■ The people on the call may hear an intrusion tone, depending on
how the switch is administered.
4. Relay the message to the user.
5. Press the
RELEASE button.
■ You are disconnected from the call.
■ The call appearance lamp goes off.
■ The INTRUSN lamp goes off.
■ The display goes blank.
■ The Position Available lamp goes on.
■ The console returns to the normal operating mode.
To interrupt a user to transfer a call:
1. Transfer the call to the user’s extension as described in ‘‘Transfer’’ on
page 39.
2. If you hear a busy tone or a Call Waiting tone, press the
INTRUSN button.
■ You are connected to the call.
■ The people on the call may hear an intrusion tone, depending on
how the switch is administered.
3. Announce the incoming call.

Avaya


Definity Specifications

General

Brand	Avaya
Model	  Definity
Category	Server
Language	English