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Avaya ESS User Manual

Avaya ESS
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Avaya Enterprise Survivable
Servers (ESS) User Guide
03-300428
Issue 1.1
June 2005

Table of Contents

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Avaya ESS Specifications

General IconGeneral
BrandAvaya
ModelESS
CategoryServer
LanguageEnglish

Summary

About This Book

Overview

Provides a summary of the Avaya Enterprise Survivable Servers (ESS) User Guide's content.

Audience

Describes the intended audience for this ESS User Guide.

Downloading this book and updates from the Web

Instructions on how to download the document and access updates from Avaya's website.

Conventions

Explains the conventions used in the book for typography, commands, and user input.

Trademarks

Lists and discusses Avaya's trademarks and service marks.

Technical Assistance

Within the United States

Provides contact information for technical support within the United States.

International

Provides contact information for technical support outside the United States.

Sending Us Comments

Sending us comments

Provides methods for users to send comments and feedback about the document.

Chapter 1: ESS Overview

Avaya survivability

Explains Avaya's previous survivability options before ESS.

High-Level ESS Overview

Provides a general overview of the Enterprise Survivable Servers (ESS) functionality.

Detailed ESS Overview

Offers an in-depth explanation of the ESS architecture and operation.

Failover to an ESS server

Describes the process of failing over to an ESS server during an outage.

ESS requirements

Lists the essential components and conditions required for an ESS configuration.

ESS Failover Examples

Example 1: Main servers fail

Illustrates ESS behavior when the main servers experience failure.

Example 2: Network failure

Demonstrates ESS functionality during a network fragmentation event.

Example 3: Combined IP connected Port Networks with CSS or ATM connected Port Networks

Shows ESS behavior in mixed network configurations with CSS and ATM.

Example 4: ESS with Center Stage Switch (CSS)

Details ESS operation within Center Stage Switch (CSS) environments.

Example 5: CSS with DS1C

Explains ESS behavior in CSS environments utilizing DS1C connectivity.

Example 6: CSS with multiple nodes

Illustrates ESS operation in multi-node Center Stage Switch (CSS) setups.

Example 7: ESS with ATM

Describes ESS operation within ATM (Asynchronous Transfer Mode) environments.

Example 8: Distributed ATM Switches

Shows ESS operation with multiple ATM nodes in the network.

Example 9: LSPs working in an ESS environment

Explains the integration and operation of Local Survivable Processors (LSP) in ESS.

Chapter 2: ESS Design and Planning

ESS design strategy

Outlines strategies for designing and implementing ESS for survivability.

ESS prerequisites

Details the essential requirements and information needed for ESS setup.

CLAN access for ESS registration

Explains the role of CLAN in the ESS server registration process.

Network port considerations

Lists the necessary network ports that must be open for ESS functionality.

Trunking Considerations

ISDN PRI Non Facility Associated Signaling

Discusses handling ISDN PRI trunks with non-facility associated signaling in ESS.

Synchronization

Explains synchronization requirements for DS1 interfaces in ESS environments.

Inter-Gateway Alternate Routing (IGAR)

Describes how Inter-Gateway Alternate Routing (IGAR) functions with ESS.

Personal Central Office Line (PCOL)

Personal Central Office Line (PCOL)

Defines PCOL and its behavior during failover scenarios.

Separation of Bearer and Signaling (SBS)

Explains SBS and its implications during failover events.

Network addressing considerations

Covers IP addressing requirements for ESS environments.

Data Networking

Discusses IP connectivity for call control in Avaya solutions with ESS.

IPSI Priority List

CSS considerations when using ESS

Explains how ESS interacts with Center Stage Switch (CSS) environments.

ATM considerations when using ESS

Details ESS interaction within ATM (Asynchronous Transfer Mode) environments.

IPSI Priority List

Describes how IPSI prioritizes ESS servers for failover.

Examples of How the Priority List Works

IP connected Port Networks

Illustrates the usage of the IPSI priority list with IP connectivity.

Multi-connected configuration using ATM PNC

Shows priority list application in ATM PNC configurations.

Timing Considerations

ESS no service timer

Explains the function and administration of the ESS no service timer.

H.248 server-to-gateway Link Recovery

Details the H.248 link recovery process between servers and gateways.

H.323 gateway-to-endpoint Link Recovery

Describes the H.323 link recovery process for gateways and endpoints.

Feature Considerations

Announcements

Details how failover affects announcement availability.

Attendant Console

Describes the impact of failover on attendant console functionality.

Best Service Routing (BSR)

Explains how failover affects Best Service Routing (BSR).

Call Classification

Details how failover affects Call Classification resources.

Call Coverage

Explains how failover impacts call coverage paths.

Call Vectoring

Describes how failover affects call vectoring routing.

Centralized Attendant Service (CAS)

Explains how failover affects Centralized Attendant Service (CAS).

Crisis Alert

Details how failover affects Crisis Alert calls.

CVLAN links

Explains CVLAN link accessibility during failover.

Facility Busy Indication

Describes how failover impacts Facility Busy Indication.

Hunt Groups

Explains how failover affects Hunt Group calls.

Leave Word Calling

Details how failover affects Leave Word Calling messages.

Music on Hold

Explains how failover affects Music on Hold.

Adjunct Considerations

Call Detail Recording (CDR)

Explains CDR behavior and data collection during failover.

Call Management System (CMS)

Describes CMS behavior and data loss during failover.

EC500

Explains EC500 service accessibility during failover.

Property Management System (PMS)

Details PMS interface behavior during network fragmentation.

Voice Mail (Audix, Intuity, Octel, Modular Messaging)

Explains voice mail system behavior during failover.

Voice Response Systems (Conversant)

Describes voice response system behavior during system fragmentation.

Chapter 3: ESS Installation

ESS Installation Checklist

Provides a checklist of tasks for installing ESS.

ESS Server License Files

Explains the importance and types of ESS license files required for installation.

Configuring the Servers

Details the steps for configuring the Main server and ESS servers.

Administering ESS

Covers the process of administering ESS using the SAT interface.

Saving Translations

Explains how to save and distribute translations to ESS servers.

Installing ESS With Existing Servers

Table 10: Installing ESS with existing servers

A table outlining the tasks and documentation for installing ESS with existing servers.

Installing ESS With New Servers

Table 11: Installing ESS with new servers

A table outlining the tasks and documentation for installing ESS with new servers.

ESS Server License Files

License files

Details Avaya's requirements for license files for ESS servers.

Module IDs and Cluster IDs

Explains Module IDs (MID) and Cluster IDs (CLID) in RFA for ESS.

System Identification numbers (SID)

Describes the function and usage of System Identification Numbers (SID) in RFA.

IPSI maintenance replacement

Discusses care needed when replacing reference IPSIs for ESS maintenance.

Activating ESS through the RFA license file

Details the process of activating ESS functionality using the RFA license file.

Obtaining a RFA license

Outlines the information required to obtain an RFA license for ESS.

License error modes with ESS servers

Describes the different license error modes and their impact on ESS servers.

License files for replacement servers

Covers license file requirements for replacing servers in an ESS configuration.

Configuring the Servers

What you need

Lists the information required before configuring Main and ESS servers.

Before you start

Details the preliminary steps required before configuring the servers.

After the ESS server is configured

Outlines the actions to perform after the ESS server configuration is complete.

Administering ESS

Administering ESS server on the Main server

Explains how to administer ESS servers using the SAT on the Main server.

System-parameters ess form - pages one through five

Details the configuration fields in the system-parameters ess form (pages 1-5).

System-parameters ess form - page six: Assigning Port Networks to Communities

Describes how to assign Port Networks to communities within the ESS form.

System-parameters ess form - page seven

Covers the configuration of Auto Return and the no service timer.

Check the administration on the Main server

Verifies the ESS configuration and administration on the Main server.

Saving Translations

Figure 42: Status ess clusters

An example showing how to check the status of ESS clusters.

Enterprise Survivable Server Conversions

Basic guidelines for conversions

Provides general guidelines applicable to all server conversion procedures.

Existing ESS server to Main server

Details the procedure for converting an ESS server to a Main server.

Existing media server to ESS server

Outlines the procedure for converting a media server to an ESS server.

Manual Backup Server to ESS server

Provides the procedure for converting a Manual Backup Server to an ESS server.

ESS server to Manual Backup Server

States that the conversion path from ESS to Manual Backup Server is not supported.

Running In ESS Mode

Administering and saving translations

Covers administering and saving translations when running in ESS mode.

User Enabled telephone features

Explains how user-enabled features behave during failover to ESS.

Alarming

Describes the types of alarms generated by the ESS server.

Unplanned fall-back or failover

Discusses scenarios of unplanned fall-back to Main or failover to another ESS.

Updating the Main server

Steps for updating the Main server's software to match ESS servers.

After a fall-back to the Main server

Actions to take after Port Networks fall back to Main server control.

Chapter 6: Maintenance

Enterprise Survivable Servers - Maintenance Commands

Lists and explains essential maintenance commands for ESS.

disable ess

Command to disable an ESS server's connection to IPSIs.

enable ess

Command to enable an ESS server's connection to IPSIs.

get forced-takeover ipserver-interface

Command to manually take control of IPSI Port Networks.

status ess clusters

Command to check the status of ESS clusters.

status ess port-networks

Command to check the status of Port Networks managed by ESS.

cnc [on | off | status]

Command for managing Control Network C on media servers.

ESS Maintenance Procedures

Lock a Center Stage Switch (CSS) to one Port Network Connectivity (PNC)

Procedure to lock a CSS to a Port Network during acquisition.

Removing an ESS

Provides the steps required to remove an ESS server from service.

Checking ESS status

Describes how to periodically check the status of the ESS server installation.

Enterprise Survivable Server - Troubleshooting

General

Provides general advice and information for troubleshooting ESS implementation.

Registration

Covers troubleshooting issues related to ESS server registration.

ESS server is not registered with the Main server

Steps to diagnose and resolve ESS servers not registering with the Main server.

list trace ras command example

An example of using the list trace ras command for troubleshooting.

IPSI is not connected to a server

Troubleshooting steps for IPSI connectivity issues with ESS servers.

ESS Maintenance Object

ESS (Enterprise Survivable Server)

Details the ESS maintenance object (MO) and its monitoring functions.

Error Log Entries and Test to Clear Values

Provides information on ESS error logs and procedures to clear them.

Chapter 8: Enterprise Survivable Server Acceptance Testing

Testing transfer of control from Main server to ESS server

Procedure to test the transfer of control from Main to ESS server.

Testing transfer of control from ESS server to Main server

Procedure to test the transfer of control from ESS server back to Main server.

Disable an ESS server from the Main server

Procedure to test the ability to disable an ESS server from the Main server.

Enable an ESS server from the Main server

Procedure to test the ability to enable an ESS server from the Main server.

Glossary

Glossary

Definitions of technical terms used throughout the ESS User Guide.

Index

Index

An alphabetical index of topics and keywords covered in the ESS User Guide.

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