Enterprise Survivable Server - Troubleshooting
Issue 1.1 June 2005 171
IPSI is not connected to a server
On the Main server, use the status ess port-networks command to verify which servers
a particular IPSI has established a connection with. Under normal operation (no network or
server failures) a IPSI will establish connections to all ESS servers but only the eight servers
that have the highest priority will be shown by the status ess port-networks command.
The servers are listed under the Connect Clus(ter) IDs field. The servers are listed in the order
that the IPSI will request service from them. The Main server, if there is a connection to it,
always has the highest priority.
See the Maintenance Object ESS (Enterprise Survivable Server)
on page 173 for errors related
to ESS server socket connections to IPSIs. Error 513 should be logged if a socket connection
can not be established between an enabled ESS server and an IPSI.
If the IPSI is not connected to the server that it should be, use the following steps to try and
determine why:
1. On the Main server’s Maintenance Web Interface, use the ipsiversion command to
verify that all IPSIs have the current hardware and firmware. See the Minimum Firmware/
Hardware Vintages document found at: http://support.avaya.com .
2. From the Maintenance Web Interface pages of the ESS server that is not connecting,
initiate a PING to the administered IPSIs to verify connectivity between the ESS server and
IPSIs.
3. Firewalls or other security measures may preclude the server and IPSI from
communicating. Verify that these ports are open through the network between the server
and the IPSI:
● 5010 IPSI / Server control channel
● 5011 IPSI / Server IPSI version channel
● 5012 IPSI / Server serial number channel
4. Use the SAT command status ess port-network to identify which ESS server’s
Cluster IDs a Port Network (IPSI) is connected to. This command may be executed at either
a Main server or ESS server. With a fragmented network it may be necessary to execute
this command at each media server in the system configuration to acquire a complete view
of IPSI connectivity.
Figure 55
shows an example of an IPSI (the standby IPSI in PN 2) that does not have a
connection established with the media server.
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