Maintenance
166 Avaya Enterprise Survivable Servers (ESS) Users Guide
At the ESS server that is not registering with the Main server, use the following commands to
troubleshoot:
!
CAUTION:
CAUTION: In the next steps be careful to use the Close Window button to cancel out of the
Configure Server page to avoid a reboot of the ESS server. Do not Update
the system.
1. Use the bash ping nnn.nnn.nnn.nnn command to verify connectivity between the ESS
server and Main servers. Where nnn.nnn.nnn.nnn is IP address of the CLAN in the Main
server that the ESS server is trying to register with. To determine which IP address the ESS
server is attempting to register with use the Configure Server command from the
Maintenance Web Interface on the ESS server to display the Configure ESS screen.
2. Firewalls or other security measures may preclude the Main server and ESS server from
communicating. Verify that these ports are open through the network between the Main
server and the ESS server:
● 1719 Registration between the ESS server and the Main server.
● 21874 Filesync (rsync) between the Main server and ESS server.
3. On the Maintenance WEB Interface Configure Server pages:
● Verify on the Set Identities page that the correct Server ID (SVID) is entered. This
should be a unique value for each server. The SVID must be between 1 and 99. Gaps in
the SVIDs for a configuration are allowed but the servers may be consecutively
numbered if desired. Each server in the system, duplex or simplex, Main server or ESS
server, requires a unique SVID.
● Verify on the Configure ESS page that the correct platform type (8700/8710 or 8500) is
selected and the correct CLAN and Main server’s IP addresses are entered. The ESS
server will use these addresses to establish a connection with the Main server and
register. See step 1
above.
● On the Status Summary page verify that the Cluster ID is correct. Verify that the
individual server IDs are correct.
Note:
Note: Note: The individual server IDs should be the same as entered on the Set
Identities page of the Configure Server procedure.
4. On the SAT execute the display system-parameters customer-options
command.
● Verify that the ESS Administration field is set to y.
● Verify that the Enterprise Survivable Server field is set to y.
Tip:
Tip: Customer options may only be set with the Avaya license file. If the fields above
are incorrect obtain a new license file with corrected data.
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