Avaya Support Site
Important
• Before upgrading it’s always suggested to back-up the previous system configuration
from Diagnostics > Utilities > Configuration > Export.
• To check the build installed in your device, see Configure > About in the CU360
Video-collaboration application UX.
• For any issue appearing when using a software package please contact Avaya
Customer Support opening a Service Request at http://support.avaya.com and
providing
o the system CS Package (Web > Diagnostics> Utilities >Customer Support
Package: press Create and download the newly created package to your
computer)
o the detailed description of the issue occurred (see also
https://support.avaya.com/ext/index?page=content&id=FAQ116051)
Caution
• Do not turn off the system until the upgrade procedure is completed.
• If the upgrade procedure is interrupted for any reason, do not restart the Codec Unit
but repeat the procedure as suggested by the Codec User Interface.
• The front camera LED may rotate repeatedly while upgrading.
• If the GLAN interface or the Wi-fi interface of the device is not reachable any more,
put the .exe upgrade package into a formatted USB key and insert it into the USB
socket (see Upgrade via USB).
Upgrade via PC – Interactive mode
• Save the CU-360_Vx_y_z.exe file containing the software package in your Windows
PC
• Verify that the PC is connected to the network in wired mode (otherwise the upgrade
process can be very slow when using a wireless connection) and that it can ping the
codec unit. It is strongly suggested to upgrade the codec unit when it is connected to
the Ethernet.
• Double click the software package .exe file. Below application will be launched.
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