Installation Error and Status Messages
Issue 1 May 2007 47
DHCP: CONFLICT CAUSE: At least one of the IP Addresses offered by the DHCP server
conflicts with another address.
RESOLUTION: Review DHCP server administration to identify duplicate
IP Address(es).
Finding
router...
CAUSE: The telephone is proceeding through boot-up.
RESOLUTION: Allow the telephone to continue.
No Ethernet CAUSE: When first plugged in (or during operation), the SIP IP
telephone is unable to communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack
is Category 5, verify power is applied on the LAN to that jack, etc.
Restarting... CAUSE: The telephone is in the initial stage of rebooting.
RESOLUTION: Allow the telephone to continue.
SCEP: Failed CAUSE: Simple Certificate Enrollment Protocol (SCEP) has rejected a
request for a certificate.
RESOLUTION: Although the SCEP server connection is terminated,
startup continues. No action required.
Subnet conflict CAUSE: The telephone is not on the same VLAN subnet as the router.
RESOLUTION: Administer an IP Address on the telephone using Static
Addressing Installation, or administer network equipment to administer
the telephone appropriately.
Updating: DO
NOT UNPLUG THE
TELEPHONE
CAUSE: The telephone is updating its software image.
RESOLUTION: Allow the telephone to continue.
Table 2: Possible Error and Status Messages During Installation of 9600 Series IP
Telephones (continued)
Message Cause/Resolution
2 of 2
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