Before going to the customer site
03-300528 Issue 6 May 2009 21
Before going to the customer site
Download the following to the laptop that you will use at the customer site:
1. Communication Manager license file and authentication (password) file from the RFA site.
The license file must be associated with the serial number of the media gateway in which
the defective hardware resides.
2. SES license file
3. Software service pack
4. Security updates
5. Firmware upgrades:
- Media gateway
- Media module(s)
- IP telephone firmware
The Avaya Support URL is http://support.avaya.com/downloads.
The RFA URL is http://rfa.avaya.com/.
Determine whether the hardware is functional
To determine whether the S8300C or S8300D is functional:
1. Connect your laptop to the Services port on the S8300C or S8300D.
2. Visit https://192.11.13.6
and access the Communication Manager System Management
Interface main page (formerly called, Integrated Management Standard Management
Solutions; pre-5.2 release). If you can connect to this page, the hardware is functional.
Continue with Back up data
on page 22.
3. If you do not know whether the S8300C or S8300D hardware is functional or you cannot
connect to the Server (Maintenance) Web page:
a. Access the server’s command line interface using an SSH client, like PuTTY, and an IP
address of 192.11.13.6.
b. Type df at the command line.
The server displays a list of file systems.
c. Look for "...sda" and "...hda" entries:
- /dev/sda means that files on the hard drive are accessible.
- /dev/hda means that files on the on-board CompactFlash are accessible.
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