Avaya Scopia XT7100 - Chapter 8 XT Series; Viewing System Information for Customer Support; Resolving XT Remote Control Unit Problems Restoring Default User Settings

Chapter 8: Troubleshooting the Avaya
Scopia
®
XT Series
This section covers troubleshooting problems that may occur when setting up and using the Avaya
Scopia
®
XT Series.
Related Links
Viewing System Information for Customer Support on page 86
Resolving Monitor Display Problems on page 88
Resolving Problems Viewing Computer Content on page 90
Resolving XT Remote Control Unit Problems on page 90
Restoring Default User Settings on page 91
Cannot Control with Keyboard and Mouse on page 91
Resolving Video or Audio Disruptions on page 92
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• User code (MAC address)
• IP addresses
• Serial number
• System name and model
• Licenses
• Network, gatekeeper, and SIP settings
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
86 Avaya Scopia
®
XT Series User Guide April 2015
Comments? infodev@avaya.com