Problem Solving
18 Installation Guide - Model 60E
9 - RDP CONNECTION REFUSED
When the RDP connection is established, the following message can be
displayed:
ERROR: The server encryption level is not correct
This message indicates the Windows encryption level is not set to 'Low'.
Run the "Terminal Services Configuration" utility (on the 'Administrative
Tools' folder) and set the 'Encryption Level' to 'Low'.
9 - AFTER THE TERMINAL HAS BEEN SWITCHED ON, THE MESSAGES
'NO ETHERNET BOARD PRESENT' AND 'CANNOT ATTACH
ETHERNET BOARD' APPEAR
This message indicates a hardware failure. Report the problem to your
service representative.
9 - A DOUBLE-BEEP SOUNDS
After switching on the terminal, a double beep may sound, a few seconds
after the normal first beep.
This signal indicates that keyboard initialisation has failed. Check the
keyboard connection to the terminal back panel.
It is possible for the keyboard to function correctly, despite this double-
beep signal. As a quick test of keyboard operation, enter set-up mode by
pressing the <Ctrl><Alt><Esc> keys simultaneously. If set-up mode is
working, you can ignore the double beep signal and use the terminal
normally.
9 - ETHERNET CONNECTION INDICATOR DOES NOT LIGHT
This indicator is the green LED located next to the network connector on
the Model 60E terminal back panel.
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